Field Service Manager

Field Service Manager

Department

Reports To

FLSA Status

Last Modified

Maintenance

Branch Manager- South Branch

Exempt

05/04/23

Who We Are

Environmental Management Inc. was established over thirty years ago, in this time we have grown to be one of the largest landscape companies in Central Ohio. We believe our individual employees are EMI’s greatest asset. EMI is committed to providing the best possible climate for maximum development and goal achievement for all employees.

Environmental Management Inc. is an Accredited Design/Build, Irrigation, and Maintenance Landscaping company serving clients throughout central Ohio. We are known for our customer-oriented approach to addressing a lifestyle relating to outdoor environments. Due to dedication and innovative ideas in landscape design, our company has been able to delicately balance growth and personal relationships with our clients and our team. With our educated staff and continued growth and devotion, we strive to continue to achieve our success as the premier landscape design/build company in Central Ohio.

Job Summary

With the guidance of the Maintenance Operations Manager, directs the efficient operation of Maintenance Crews while operating within the established budget guidelines. Works in cooperation with Maintenance Operations Manager, Maintenance Crew Leaders, EMI Account Managers and Assets Manager with quality and customer satisfaction as top priority. Must be available to work in a management capacity for our Winter Services Division. The Field Service Manager is responsible for the overall management of Specified Columbus Region. Responsible for providing leadership and training necessary for the crew leaders to obtain their goal of completing quality project maintenance. This manager will occasionally work alongside crews in the field. Communicate and resolve all issues related to maintenance to ensure all maintenance operations meets company standards.

Supervisory Responsibilities

Directly supervises between 20-30 employees depending on the magnitude of the job. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring and terminations, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Also responsible for 5-8 supervisors and their departments.

Duties/Responsibilities

1. Project Management
   1. Daily scheduling of crews
   2. Daily Scheduling of Crews and Equipment
   3. Review of Crew’s daily activities to ensure projects are on track
   4. Quality Control
2. Assists / Implement Project Upsells
   1. Review of pertinent site issues that require attention / approval for completion
   2. Communicate with specified salesman to propose cost to owner
3. Customer Communication
   1. On-site communication with customers is required
4. Division Profitability
   1. Ensure projects are completed within budget and within budgeted hours
5. Employee Training
   1. Ensures crews are trained according to EMI Individual Training Standards
   2. On-site training as required to ensure crews have necessary knowledge to complete assigned tasks
   3. Enforces safety protocols as outlined by EMI Safety Program
6. Snow Division / Snow and Ice Management
   1. Work in various functions within the Snow Division

Required Skills/Abilities

• Experience - 5-10 years’ experience as a Maintenance Crew Leader or Foreman. Extensive knowledge of landscape management.
• Mathematics - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Equipment - Power Blower, Power Edger, Bed Shaper/Bed Redefiner, Power Sheers/Pole Sheers, 21” Mower, Intermediate Walk-Behind Mower, Riding Mower, String Trimmer, Herbicide Sprayer, Company Vehicle with Trailer (if Driver), Fork Lift/Skid Steer, Chainsaw, Rototiller, Aerator
• Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Computer Skills- MS Word, Email and etiquette, Spreadsheets in Excel (including inputting daily information), Utilizing ADP HR Online, Bluebeam software or equivalent to read PM prints, NetSuite.
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Operation and Control- Controlling operations of equipment or systems.
• Operations Analysis- Analyzing needs and product requirements to create a design.
• Operations Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.
• Language Ability- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Must be bilingual in Spanish.

Education

• Bachelor degree in Horticulture, Agronomy, or related field and / or
• Associate degree in agronomy construction management, Horticulture or related field preferred; and at least 8 to 10 years related experience and/or training; or equivalent combination of education and experience.

Certificates & Licenses

• Must be NALP / CLIA / ONLA Certified (or in the process of obtaining certifications)
• OSHAA 30hr Certification

Work Environment

• While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, wet or humid conditions, working near moving mechanical parts, and fumes or airborne particles
• Occasionally exposed to vibration, toxic or caustic chemicals and risk of electric shock.]
• Noise level in the work environment is usually loud

Physical Requirements

• Often required to lift heavy materials exceeding 50lbs
• Required to stand, kneel, crouch, crawl, stoop and bend for long periods
• Require to use hands and reach with arms
• Frequent speaking
• The work may be either indoors or outdoors in areas that are dusty, dirty, in the rain and muddy.

As an EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER, Environmental Management Inc. does not discriminate against applicants or employees because of their age, race, color, religion, national origin, sex, or on any other basis prohibited by law. Furthermore, Environmental Management Inc. will not discriminate against applicants or employees because he or she is physically or mentally handicapped, a disabled veteran, a veteran of the Vietnam era, or has a non-job related medical condition, provided he or she is qualified and meets the requirements established by Environmental Management Inc. for the job. As an employment AT WILL EMPLOYER, the employee or employer may terminate employment at any time and for any reason.