Automotive Technical Support Specialist

3 days ago

Salisbury, United States Agility Fuel System Full time
Job DescriptionJob Description

Hexagon Agility is the leading global provider of highly engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas and other air emissions and save money for fleet operators and their customers. Hexagon Agility is the most recognized brand for performance, reliability, durability, and safety of our fuel systems as well as our engineering capabilities and superior end-to-end customer service. To learn more about Hexagon Agility, please visit our website at www.HexagonAgility.com

We are currently seeking an Automotive Technical Support Specialist who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively managing customer technical issues, complaints and inquiries, keeping the customer satisfaction at the core of every decision and behavior. We are looking to base this role out of our Costa Mesa, CA, Lincoln, NE or Salisbury, NC location.

Responsibilities

  • Manage inbound and outbound communications in a timely manner.
  • Interact with staff at repair centers needing assistance with vehicle diagnosis and repair.
  • Identify customers’ needs and gather necessary information to assist with diagnosis.
  • Check for existing information through research of manuals and technical resources.
  • Provide diagnostic guidance and/or repair information.
  • Process parts orders as needed to fulfill customer’s needs.
  • Determine warranty eligibility and approve warranty repair in accordance with warranty policies and procedures.
  • Collaborate with support team and escalate complex problems to facilitate concern resolution.
  • Accurately record case information and communication using company computer system.
  • Build sustainable relationships and engage customers by going the extra mile and regularly follow up on open issues through to completion.
  • Keep up to date on all known product concerns and information updates.

Education Experience

  • Associates Degree in Automotive Technology or Equivalent field experience.
  • Experience in mechanical system diagnosis and repair.

Skills and Qualifications

  • Previous work experience in the Medium/Heavy duty vehicle repair industry.
  • Proficient in the use of Workshop Manuals, Wire Schematics, Diagnostic Routines.
  • Ability to provide remote guided diagnostics and repair instructions.
  • Ability to multi-task, set priorities and manage time effectively.
  • Great people skills with ability to build trusting relationships
  • Proficient in MS Office: Word, Excel, Outlook required.
  • Experience with ERP systems a plus
  • Strong phone, verbal and written communication skills along with active listening.
  • Strong organizational skills with attention to detail.
  • Focus on a High Level of Customer satisfaction.
  • Alternative fuel engine and system experience a plus.
  • Up to 10% travel may be required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

Agility Fuel Solutions is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.

  • Automotive Technical Support Specialist

    11 hours ago

    Salisbury, United States Agility Fuel System Full time

    Hexagon Agility is the leading global provider of highly engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel....

  • automotive services specialist

    4 weeks ago

    Salisbury, Maryland, United States State of Maryland - MSP - Support Services Bureau Full time

    IntroductionIt is important that all experience be fully\rdocumented. Failure to�ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY\rAND ACCURATELY�may cause the candidate to be rejected.\r\r\r\r\rPLEASE FILL OUT THE APPLICATION COMPLETELY.\r�\r➢�The application is part\rof the examination process. Your answers will determine your eligibility...

  • Customer Support Specialist

    4 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCustomer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for GrowthHertrich Family of Automobile Dealerships seeks a Full Time Customer Support Specialist/ Receptionist to enhance our growing business!- Do you enjoy working with customers?- Do you thrive in a fast-paced environment...

  • Automotive Repair Technician

    4 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    **Certified Automotive Repair Technicians / Auto Service Techs / Mechanics Wanted!** **Hertrich GMC Buick of Salisbury are excited to announce the opening of our new STATE OF THE ART Facility in Spring of 2024!** **REV up your success in our HUGE Air-conditioned Auto Service Shop with the latest ALL NEW equipment, HEAVY DUTY lifts for truck work, COMPUTERS...

  • IT Support Specialist 1

    5 days ago

    Salisbury, United States Perdue Farms Full time

    Perdue Farms is a family-owned food and agriculture company now in its second century of growth and innovation. We were founded on trust—a value that carries through everything we do. Perdue Foods is a leader in Premium Proteins and Perdue AgriBusiness ranks among the top US grain companies. Summary We are recruiting for an IT Support Specialist. This role...

  • Automotive Repair Technician

    4 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCertified Automotive Repair Technicians / Auto Service Techs / Mechanics Wanted!Hertrich GMC Buick of Salisbury are excited to announce the opening of our new STATE OF THE ART Facility in Spring of 2024! REV up your success in our HUGE Air-conditioned Auto Service Shop with the latest ALL NEW equipment, HEAVY DUTY lifts for...

  • Automotive Repair Technician

    3 days ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionCertified Automotive Repair Technicians / Auto Service Techs / Mechanics Wanted!Hertrich GMC Buick of Salisbury are excited to announce the opening of our new STATE OF THE ART Facility in Spring of 2024! REV up your success in our HUGE Air-conditioned Auto Service Shop with the latest ALL NEW equipment, HEAVY DUTY lifts for...

  • Automotive Detailer

    4 weeks ago

    Salisbury, United States Hertrich Buick GMC Full time

    Automotive Detailer / Auto Detail Full Time Hertrich Family of Automobile Dealerships seeks a Full-Time Automotive Detailer to enhance our growing business! - Do you enjoy working with automobiles and have an eye for presentation? - Do you thrive in a fast-paced environment where you have unlimited career potential? - Are you an enthusiastic individual who...

  • Automotive Detailer

    1 week ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    **Automotive Detailer / Auto Detail Full Time** Hertrich Family of Automobile Dealerships seeks a **Full-Time** Automotive Detailer to enhance our growing business! - **Do you enjoy working with automobiles and have an eye for presentation?**: - **Do you thrive in a fast-paced environment where you have unlimited career potential?**: - **Are you an...

  • Automotive Service Manager

    3 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionAutomotive Service ManagerDo you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW Are you a highly motivated and goal-oriented Automotive Service Manager who can take our Service Department and your career...

  • IT Support Specialist

    3 weeks ago

    Salisbury, United States LEN THE PLUMBER LLC Full time

    **IT Support Associate will support our local, branch and acquisition operations including SERVICE TODAY A member of the Len the Plumber Family of Companies, and other branch locations in the area.** **FULL TIME HOURLY position.** As a Service Today IT support associate, you must be able to perform a variety of complex information technology support duties...

  • Automotive Detailer

    4 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionAutomotive Detailer / Auto Detail Full TimeHertrich Family of Automobile Dealerships seeks a Full-Time Automotive Detailer to enhance our growing business!- Do you enjoy working with automobiles and have an eye for presentation?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an...

  • Automotive Detailer

    4 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Automotive Detailer / Auto Detail Full TimeHertrich Family of Automobile Dealerships seeks a Full-Time Automotive Detailer to enhance our growing business!- Do you enjoy working with automobiles and have an eye for presentation?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an enthusiastic individual who wants...

  • Automotive Service Manager

    2 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    Automotive Service ManagerDo you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW Are you a highly motivated and goal-oriented Automotive Service Manager who can take our Service Department and your career to the next level? GET MORE...

  • Experienced Warranty Administrator

    3 weeks ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    **Experienced Warranty Coordinator / Automotive Administration** Due to expansion and unprecedented growth, we are in need of an EXPERIENCED **Automotive Warranty Administrator** to round out our service team. As an Automotive Warranty Administrator, you will work with a world-class dealership providing warranty and service administrative support. This is...

  • QMS Coordinator

    3 days ago

    Salisbury, United States Teijin Automotive Technologies Full time

    No Sponsorship available! Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing...

  • QMS Coordinator

    3 weeks ago

    Salisbury, United States Teijin Automotive Technologies Full time

    No Sponsorship available! Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing...

  • Automotive Accounting Clerk

    6 days ago

    Salisbury, United States HERTRICH Family of Automobile Dealerships Full time

    **Automotive Deal Clerk** Deal Clerk / Automotive Office Assistant / Business Office Administration Hertrich Family of Automobile Dealerships has an immediate opening for a Full Time,** **AUTOMOTIVE DEAL CLERK** to join their busy administration team! Dealership Experienced preferred. **Hertrich Offers**: - Competitive compensation package with bonus and...

  • Automotive Mechanic

    2 months ago

    Salisbury, United States Central Automative Group Inc Full time

    Job DescriptionJob DescriptionGrowing automotive repair company seeks class A and B technicians.This position focuses on preventative maintenance, brakes, tires, electrical and AC work, maintenance and repair work included but not limited to: alternators, starters, drive belts, radiators, tune ups, timing belts, steering and suspension systems, engine...

  • Automotive Mechanic

    4 weeks ago

    Salisbury, United States Vector Fleet Management Full time

    Job DescriptionJob DescriptionAutomotive Mechanic – Salisbury NC In business since 1988, Vector Fleet Management provides comprehensive multi-year contracted maintenance solutions nationwide. Based in Charlotte, North Carolina, we manage multiple satellite operations at various contract sites across the country. Fleet maintenance is our one mission and we...