Workshop Facilitator

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is looking to hire a Workshop Facilitator/ Retention and Resource Navigator (RRN) who will serve as our facilitator providing training using the Career EDGE Platform and organizing other training. They will also be responsible for triaging customers and assisting with customer flow and needs. This role provides an extra layer of customer service for the customers and staff to assess the base layer of customer service, understand customers' needs, and initiate a warm handoff for all services. This position is expected to be based on-site at one of our seven primary locations in Ventura County, CA.

The Workshop Facilitator is an integral part of our team and will assist us with our mission of accelerating the human condition

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• and supplemental insurance

Your Impact on Career TEAM's Success:

• Responsible for the coordination, facilitation, and creation of workshops and presentations that promote workforce services, job search tools/resources, and job-keeping skills, both in-person and virtually.
• Coordinate workshop schedules and invite partners to present (based on the needs of participants) at partner agencies throughout the county.
• Ability to learn and present Career Edge platform lessons and resources to the community and partners.
• Outreach and present within the community at events, meetings, and networking opportunities to expand knowledge of workforce services and partner programs.
• Engage clients by discussing the range of available services and the potential benefits
• Serve as a client advocate to provide direction and support by creating and monitoring processes that will ensure client success in the learning environment
• Critique resumes and other written job search tools to assist customers in obtaining employment.
• Track and monitor orientation and workshop participation, attendance, and conversion to enrollment.
• Serve as primary initial liaison between customer and services provided
• Assist customers with program registrations, and basic intake requirements for eligibility.
• Administer and proctor basic skills & career assessments.(online and in-person)
• Customer triage to ensure customers' needs are met and exception customer service is given
• Greet visitors warmly and make sure they are comfortable
• Serve as backup to the Resource Room Navigators as needed
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

To Qualify for This Role, You Must Have:

• Associate's degree or higher or an equivalent combination of education and experience
• Bilingual in Spanish and English preferred
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Familiarity with office machines (e.g., fax, printer, etc.)
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Experience in Career Services and Recruiting is considered extremely valuable
• Strong problem-solving skills and proven ability to multi-task
• Personal computer literacy is required, including effective use of the Internet, Google Suite tools, Microsoft Office (Word, Excel, and Outlook) and Zoom
• Must be able to research employment-related skills and topics and develop lessons.
• Able to conduct customer satisfaction surveys, and collect and analyze data for reporting purposes.
• Excellent interpersonal, customer service, and organizational skills
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver's License

Salary: $60,000/yr. Salary is commensurate with education and experience.

Travel: The position may require local travel up to 50% of the time

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.