Customer On-Boarding Manager

1 month ago

Medina, United States Spray Products Corporation Full time
Job DescriptionJob DescriptionDescription:

The Customer On-Boarding Manager will be responsible for managing a team of Packaging Engineers, overseeing the implementation of new products, owning the change management process for existing SKUs, and acting as a key facilitator between our customers, internal R&D staff, and vendors. This role offers corporate-wide responsibility and reports directly to the Senior Director of Business Development.

Requirements:

PRIMARY RESPONSIBILITIES

Team Management:

  • Ability to work well with internal teams, including sales, developers, engineers, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
  • Manage and lead a team of Packaging Engineers, providing guidance, mentoring, and performance feedback.
  • Collaborate with cross-functional teams to ensure effective communication, coordination, and alignment of project goals.
  • Foster a culture of innovation, collaboration, and continuous improvement within the team.

New Product Implementation:

  • Oversee the successful implementation of new products, from concept development to commercialization.
  • Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
  • Coordinate with internal stakeholders, such as R&D, Manufacturing, Quality Assurance, and Marketing, to drive project execution and meet customer requirements.
  • Identify and mitigate risks, anticipate challenges, and develop contingency plans.
  • Assess and address technical risks.
  • Serve as a product evangelist and subject matter expert to the technical/developer community.
  • Define success criteria for testing and product acceptance.

Change Management:

  • Own the change management process for existing SKUs, ensuring seamless transitions and minimal disruption to production and customer satisfaction.
  • Collaborate with various departments, including Manufacturing, Supply Chain, and Regulatory Affairs, to assess and implement changes efficiently.
  • Develop and maintain robust change management procedures and documentation.
  • Facilitate the creation and maintenance of proper product documentation.

Customer and Vendor Relationship Management:

  • Serve as a key point of contact and facilitator between the Company, customers, internal R&D staff, and vendors.
  • Understand customer requirements, gather feedback, and communicate effectively to ensure customer satisfaction and project success.
  • Develop and nurture strong relationships with vendors and suppliers, driving collaboration, cost optimization, and quality improvement initiatives.
  • Uncover and understand customer needs and translate them into requirements.

Product Governance:

  • Develop and maintain product governance frameworks, tools, and metrics to monitor and report on project progress, risks, and performance.
  • Conduct regular product reviews and stakeholder meetings to ensure alignment and accountability.
  • Provide regular updates and presentations to senior management on product status, key milestones, and strategic recommendations.
  • Answer incoming questions about the product and its capabilities.

KEY SKILLS AND QUALIFICATIONS

  • Bachelor's or Master's degree in Engineering, Business Administration, or a related field.
  • Proven experience (5-10 years) in a similar role within a manufacturing or consumer products environment.
  • Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
  • Excellent project management, development and execution of project plans, risk assessment, and resource allocation.
  • Strong knowledge of packaging engineering principles and practices.
  • Demonstrated experience in change management processes and techniques.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Ability to work in a fast-paced environment, managing multiple projects simultaneously.
  • Proficient in project management tools and software.
  • Experience in the aerosol consumer products industry is preferred.

WORK ENVIRONMENT

This position will perform most job duties in an office environment where using a computer, software applications, etc. are essential.

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