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Bakery Manager

2 months ago

Suffolk, United States Nothing Bundt Cakes - Suffolk Full time
Job DescriptionJob Description
JOB DESCRIPTION: Manager


Position Summary: The manager is responsible for running the bakery and coordinating the departments of baking, decorating, and guest services. In addition, assists the manager with scheduling employees and handling team member issues. This person is a key carrier. Teamwork and guest services are the top priorities.

Core Values and Competencies:

  • Servants Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.

    • Keeps the good of the team or guest ahead of personal interests or gain.

    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.

    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

    • Operates with a strong sense of urgency and adheres to NBC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.

    • Builds positive, productive relationships with all team members.

    • Listens actively and communicates openly, clearly, and respectfully.



Knowledge, Skills, and Abilities:

  • Supervise all employees in every phase of product, preparation, and guest services.
  • Properly select employees
  • Motivate employees to achieve maximum effectiveness.
  • Provide team member training according to company guidelines and cross-train employees.
  • Increase team member retention.
  • Evaluate the performance of each team member.
  • Discipline and terminate employees as necessary.
  • Track revenue.
  • Handle accounts receivable and payable.
  • Keep costs in line with budget.
  • Maintain superior product quality.
  • Maintain the bakery equipment in optimal working condition.
  • Authorize/make charitable contributions.
  • Oversee local advertising and marketing.
  • Reconcile all cash transactions and make bank deposits.
  • Guest relations and assistance.
  • Scheduling day-to day staffing matrix.
  • Monitor email.
  • Price/order retail and kitchen products.
  • Monitors inventory.
  • Day to day policy decisions.
  • Create and maintain a positive work environment.
  • Maintain the safety and security of the bakery and the team.
  • Arrange for repair of bakery equipment, furniture, and fixtures.
  • Oversee the appearance and maintenance of the delivery van (if applicable).


  • Uphold the image, brand, and culture.
  • Exceed guests expectations
  • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of guest-facing experience in a retail, restaurant, or food service environment, preferably in a lead role with progressive managerial responsibilities.
  • Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies. Typing skills 60 wpm.
  • Excellent grammar and spelling skills.
  • Positive attitude, good communications skills, and an understanding of an ability to implement a team approach in the bakery.
  • Solid understanding of guest services.
  • Cash register skills necessary.


Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.