Client Success Associate
2 weeks ago
We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Schedule and manage field technicians (photographers)
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED (College Degree Preferred)
- Previous experience as a Customer Service Representative or in a similar role
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Competitive Compensation with Annual Pay Increases and Bonuses
- Paid Time Off
- Career Growth Opportunities
- Weekly Team Building Lunches and Events
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Client Success Associate
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Client Success Associate
2 months ago
Stamford, United States Fiduciary Technology Partners Full timeClient Services Success Associate Stamford based growing technology company looking to fill an immediate position within the Client Services team. Excellent opportunity for growth in organization with tenure. Gain experience working with and securing relationships with the expanding non-profit client base served through the technology...
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Client Success Associate
2 months ago
Stamford, United States Fiduciary Technology Partners Full timeClient Services Success Associate Stamford based growing technology company looking to fill an immediate position within the Client Services team. Excellent opportunity for growth in organization with tenure. Gain experience working with and securing relationships with the expanding non-profit client base served through the technology...
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Client Success Associate
2 weeks ago
Stamford, United States Fiduciary Technology Partners Full timeClient Services Success Associate Stamford based growing technology company looking to fill an immediate position within the Client Services team. Excellent opportunity for growth in organization with tenure. Gain experience working with and securing relationships with the expanding non-profit client base served through the technology...
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Client Success Associate
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Stamford, United States Realty Plans Full timeJob Summary We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer...
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Client Success Associate
2 weeks ago
Stamford, United States Realty Plans Full timeJob DescriptionJob DescriptionJob SummaryWe are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal...
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