IT Infrastructure Admin
4 days ago
- Administration and maintenance of workstations and other hardware; including imaging and asset management
- Provide support within a 90/10% Mac OSX and Windows PC environment
- Provide base-level Mobile iOS support, reimaging devices as needed
- Provide support using remote diagnostics and access tools to internal and offsite employees
- Respond and manage tickets via the Service Desk ticketing system and provide resolution and completion of issues meeting our service level agreements
- Create and maintain IT SOPs (standard operating procedures)
- Handle setup and teardown of user accounts across multiple cloud-based services
- Interface with multiple technical and non-technical teams in the pursuit of resolutions and solutions to problems
- Manage and maintain AV equipment and provide phone system support
- Support AV for all site presentations
- Conference room, audio/visual systems, and video conference support
- Provide efficient and accurate service while meeting strict deadlines
- Support a variety of email, file/print, and cloud-based services
- Support multiple aspects of our office IT infrastructure, including design, implementation and end user interaction.
- Mentor and support team members in their daily workload, offering assistance and support for more advanced problems
- Perform other duties as assigned
- Participate in On-Call Support schedule rotation consisting of one week every seven weeks
- Excellent Customer Service and a willingness to learn
- Excellent communication ability
- Great teamwork, analytical skill, and problem-solving capability
- A self-starter, capable of working and getting results with minimal direct supervision
- Experience supporting a mixed Windows/Mac OSX/iOS environment
- Direct experience imaging and provisioning Windows, OSX, iOS, and Android based devices in an enterprise environment
- Experience with Mobile Device Management products including Workspace One and JAMF
- Experience with troubleshooting, repairing, and upgrading Apple and PC hardware
- Experience supporting and maintaining an office network, with a broad understanding of client-side TCP/IP and Wifi network troubleshooting and configuration
- Experience with Jira Service Desk and Service Now
- Administrative experience with Atlassian Jira\Confluence platforms
- Experience in Active Directory
- Experience with Okta
- Experience supporting and troubleshooting Two-Factor Authentication methods
- Experience supporting Cisco VPN client configurations
- Experience supporting Office 365 Web Interfaces and Applications (Outlook, Teams, OneDrive, Calendar, etc.)
- Experience supporting Citrix VDI solutions
- A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience.
- 5+ years of experience supporting all aspects of an IT environment
- Administrative experience with Microsoft 365
- Experience with Polycom and Cisco conferencing systems
- Experience with Microsoft Identity Manager
- Experience using Microsoft Azure
- Experience interacting with Netskope, Forcepoint, and Crowdstrike technologies
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