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Customer Service Representative

4 months ago

Sioux Falls, United States Worthington Tractor Parts, Inc. Full time
Job DescriptionJob Description

Worthington Ag Parts is looking for a full time Customer Service Representative / Purchasing Clerk to join our team of professionals at our corporate office in Sioux Falls, SD. Must be self-motivated with the ability to multi-task and work independently.

Duties and Responsibilities:

  • Daily contact with sales staff
  • Process daily parts requests (orders) from various Worthington Ag Parts locations
  • Enter/submit purchase orders via phone, fax, e-mail or on-line orders for the above mentioned parts
  • Process monthly stock orders for the stores
  • Track all purchase order exceptions (i.e. product availiability, shipping errors, shipping damage claims, billing errors, etc.)
  • Monitor price discrepancies between purchase order price and invoice price. Make adjustments when necessary
  • Update vendor price files and retail prices as necessary
  • Assist in new part set-up where needed
  • Assist in inventory allocation as needed
  • Review weekly the return parts list, request RGA's if necessary
  • Review monthly the open purchase order report. Follow up with vendors where necessary
  • Other duties as assigned

Key Competencies:

  • Oral communication skills to communicate effectively with vendors, staff and customers
  • Problem analysis and assessment
  • Ability to maintain a high level of accuracy in preparing and entering information
  • Attention to detail, good organizational skills, and job task prioritizing
  • Computer literacy and keyboarding
  • Ability to multi-task while remaining efficient and accurate
  • Self-motivation, good work ethic, and ability to work well with others

Credentials and Experience:

- GED or high school diploma - prefer previous related experience
- Knowledge of accounting, data and administrative management practices a plus
- Knowledge of accounting and inventory procurement from a retail or wholesale side of business a plus
- Proficient with Word, Excel, Microsoft Outlook and general data entry skills
- Demonstrate attention to detail and accuracy
- Able to multi-task

Full time benefits including medical, dental, vision, 401k, flexible spending, paid vacation and holidays.



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