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Service Writer
2 months ago
Initiates automotive services and repairs by ascertaining performance problems and services
requested; verifying warranty and service contract coverage; developing estimates; writing
repair orders; maintaining customer rapport and records
Ascertains automotive problems and services by listening to customer's description of
symptoms; clarifying description of problems; conducting inspections; taking test drives;
checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining
provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment,
including deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well
as repairs and services required; obtaining approval signatures; entering RO into service
database system
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining
customer's approval of estimates; obtaining and providing contact telephone numbers;
answering questions and concerns; arranging towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
publications
• Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments
• Other duties as assigned
