Operations Associate

4 weeks ago

Chicago, United States AKCOE, LLC | EOCKA Co Full time
Job DescriptionJob Description

We're seeking someone who has extreme attention to detail and is highly detail-oriented and organized as a Junior Operations Associate to join our dynamic team As a Junior Operations Associate, you'll play a crucial role in managing our day-to-day operations, ensuring the smooth execution of our projects, and providing administrative support to our teams. This is a fully remote position but may require occasional travel (with Per Diem compensation for travel).

Compensation:

$31,200 yearly

Responsibilities:

Manage and coordinate operational tasks, projects, and initiatives, including but not limited to:

  • Project planning and coordination.
  • Scheduling and calendar management.
  • Data entry and record-keeping.
  • Reporting and analytics. 
  • and/or the kind as needed by Senior Management.

Provide administrative support to the operations team, including:

  • Preparing and editing documents, reports, and presentations.
  • Handling correspondence and communication with clients and stakeholders.
  • Maintaining accurate and up-to-date records and databases.
  • Research on required compliance and protocol as needed by Senior Management
  • Should be able to learn the Company’s way of doing things [Administration Manual]
  • Should be able to organize and manage work schedules
  • Reviewing and drafting of email(s) by and for the firm and self, as needed
  • Arrangement of assignment
  • Label all Documents received
  • Assist in any administrative tasks assigned by seniors
  • and/or the kind as needed by Senior Management.

Ensure accuracy, efficiency, and productivity in all tasks and projects, including:

  • Quality control and assurance.
  • Process improvement and implementation.
  • Risk management and mitigation.
  • and/or the kind as needed by Senior Management.

Collaborate with cross-functional teams, including:

  • Sales and marketing.
  • Customer success and support.
  • Product development and engineering.
  • Finance Department
  • Legal Department

Develop and implement process improvements to enhance operational excellence, including:

  • Identifying areas for improvement.
  • Developing and implementing new processes and procedures.
  • Training and supporting team members.
  • and/or the kind as needed by Senior Management.

 Maintain accurate records, reports, and databases, including:

  • Customer and client information.
  • Project and task management.
  • and/or the kind as needed by Senior Management.

Provide exceptional customer service and support, including:

  • Responding to requests.
  • Resolving issues and concerns.
  • Providing product and service information.
  • and/or the kind as needed by Senior Management.
Qualifications:
  • History of being deadline-driven and extremely organized
  • Shows great interpersonal skills and excellent written communication
  • High school diploma or GED required
  • Customer service experience in our industry is preferred
  • Navigates computer programs with ease to provide a quick front-desk experience for customers
  • Extreme attention to detail and a detail-oriented mindset.
  • 2+ years of experience in operations management, legal secretary, or a related field.
  • Strong leadership and management skills.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work in a fast-paced, high-energy environment with a positive attitude.
  • Proficient in Microsoft Office and Google Suite.
  • Exceptional grammatical skills and attention to detail in written communication.
  • Ability to work independently and collaboratively as part of a remote team.
  • Ability to work well under pressure and meet deadlines.
  • Reliable internet connection and a dedicated workspace.

Additionally:

  • Must be available to work during required hours and log into the firm's portal.
  • Must clock in/sign in and out to track work hours.
  • May require occasional travel (with Per Diem) for meetings and client engagements or as needed by the firm.
About Company

At AKCOE, LLC | EOCKA Co, we empower businesses to thrive by offering unparalleled consultation services. Our team of experts specializes in three key areas:

  • Administrative Support: We streamline your operations, enhance efficiency, and optimize administrative processes. From office planning to records management, we ensure your business runs smoothly.
  • Financial Advice: Our seasoned financial consultants provide strategic insights, budgeting, and asset management guidance. Whether you’re a startup or an established enterprise, we help you make informed financial decisions.
  • Tech Solutions: In today’s digital landscape, technology is pivotal. Our tech consultants assist with digital transformation, IT strategy, and implementation. From software solutions to cybersecurity, we’ve got you covered.

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