Dispatcher

TITLE:                   Dispatcher 

DEPARTMENT:  Transportation

REPORTS TO:     Transportation Supervisor    

STATUS:               Full-time

FLSA Status:         Non -Exempt

DESCRIPTION:

Under the direction of the Transportation Supervisor, the Dispatcher is primarily responsible for:

• Scheduling and dispatching drivers to appropriate locations according to customer requests, specifications, or needs.
• Answering calls from clients and schedule services
• Maintaining records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows
• Preparing reports on all activities occurring during their shifts
• Directing drivers through written and telecommunication contact
• Arranging for necessary repairs in order to restore service and schedules
• Relaying work orders, messages, and information to or from work crews and supervisors using telecommunication
• Conferring with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
• Preparing run schedules at least three (3) days in advance.
• Receiving or preparing work orders.
• Monitoring personnel and/or equipment at locations and utilizing information to coordinate service and schedules
• Recording and maintaining files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Determining types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
• Advising personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

EXPERIENCE:

One to two years of dispatch and/or customer service experience is preferred.

 SKILLS AND QUALIFICATIONS:

• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
  
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Schedule:

Monday - Friday

1 pm - 9:30 pm

Shift Differential Pay of $1.00 added to hourly base rate

Benefits:

• PTO
• Paid Holiday's
• Dental insurance
  
• Health insurance
  
• Vision insurance