Customer Service Supervisor

2 weeks ago

Grove City, United States Health Care Logistics, Inc. Full time
Job DescriptionJob Description

Title: Customer Service Supervisor

Department: Sales

Reports to: Senior Customer Service Manager

Classification: Exempt

Workdays: Monday- Friday

Work Schedule: 8:00AM- 4:30PM


We have a casual and fun work environment with the necessary tools and resources to help you build success and grow within the company. HCL offers competitive compensation, as well as opportunities for professional growth and development. If you are a driven individual with a passion for customer service and leading a team to success, we would love to hear from you Excellent work-life balance - never take work home with you Join our team and have a successful growing career with Health Care Logistics


PRIMARY FUNCTION:

The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.


RESPONSIBILITIES:

  • Manages a multi-disciplinary, multi-shift team of customer service specialists.
  • Trains, coaches, supervises, and develops teammates to achieve company objectives.
  • Manages a customer service team and will be responsible for the overall direction, training, coordination, performance, and evaluation of this team.
  • Embraces performance management
  • Drives efficiencies through process and procedure changes
  • Provides metrics & feedback to individual/team/upper management
  • Ensures high-quality, positive, memorable customer service is provided to ALL customers
  • Assists other company departments with questions/problems associated with customer activities and issues.
  • Decision making and judgement that always place HCL and business needs first.
  • Create and maintain a professional work environment so team members are motivated and challenged to perform at their highest levels.
  • Maintains effective communication with departments including Accounting, Resource, Human Resources, Manufacturing and Shipping, etc.
  • Executes special projects as assigned.

REQUIREMENTS:

  • Possesses a high school diploma or equivalent
  • Possesses advanced skills in reading for information, mathematics, locating information, listening, written and verbal communications
  • Ability to work effectively with company staff and customers
  • Ability to work independently and manage work tasks effectively
  • Knowledge of Windows, Microsoft Word and Excel, order processing and internet software
  • Organizational and prioritization skills are a must
  • In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing.

BENEFITS PROGRAM:

Our benefits are incredible

We offer a benefits package that includes:

  • 6 Paid Holidays
  • Full time benefits 1st of the month after 60 days of employment.
  • Medical Insurance: We offer two medical plan options with low deductibles. Save more on premiums by qualifying for wellness rates
  • Dental Insurance
  • Prescription Drug Program with low copays
  • VSP Vision Insurance
  • Flexible Spending Accounts
  • Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1st of the month after 60 days of employment)
  • 401(k) Retirement including 4% company match
  • Company Paid Life Insurance
  • Voluntary Life Insurance available for you, your spouse, and your children
  • Company Paid Short and Long Term Disability Insurances
  • Extensive Bereavement Leave Policy
  • Employee Assistance Programs
  • Rainy Day Savings Program

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