Front End Assistant Manager

2 weeks ago

Montpelier, United States Hunger Mountain Cooperative Inc Full time
Job DescriptionJob DescriptionDescription:

Front End Assistant Manager


Reports to: Front End Manager

Pay Grade: 7 (Full Time, Salaried Exempt)


Supervises: Front End Supervisors and Cashiers


Purpose: Works closely with the Front End Manager in overseeing Front End operations and ensuring the highest standards of prompt, friendly, efficient and helpful customer service to our customers and staff. Ensures the Front End is maintained in a clean, safe, and orderly condition. Supports department objectives for sales to labor goals, accuracy and productivity.


Job Responsibilities

Customer Service

  • Model and provide excellent customer service.
  • Ensure the Front End team provides excellent external and internal customer service.
  • Oversee customer service desk and provide support and direction to supervisors and cashiers.
  • Be available to the team and customers to ensure efficient and friendly customer service, including back-up and support to help resolve problems.
  • Encourage and answer customer suggestions, requests and address complaints calmly and professionally.
  • Ensure the Front End team maintains the highest standards of courteous and professional customer service.

Cashiering/Cash Handling

  • Ensure accuracy and security of all tender received throughout the Front End.
  • Communicate with Finance Department for reports such as over/shorts, entry errors, and Catapult reports.
  • Schedule Front End Supervisor and Cashier shifts for adequate coverage.
  • Ensure adequate register supplies are available and order supplies as needed.
  • Ensure cashiers are aware of all policies and procedures affecting cashiering.
  • Ensure staff are trained in safety and security procedures including all staff trainings.
  • Coordinate extra cashier work during holiday times and when needed.
  • Cultivate a supportive, positive and team-oriented work environment on the floor.
  • Address all concerns and/or conflicts by seeking resolution and solutions calmly, discreetly and privately.
  • Help supervisors with returns, paid outs/ins, rain checks, member to member transfers, card errors and/or saved transactions as needed.
  • Work cashier shifts on fill-in basis as needed.

Personnel

  • Ensure proper training of Front End Supervisors and Cashiers.
  • Conduct staff performance evaluations per the collective bargaining agreement.
  • Administer Mutual Resolution Conversations (MRCs) and Work Problem Resolution Procedure (WPRPs) as required by the collective bargaining agreement.
  • Assist in processing payroll for Front End Supervisors and Cashier and prioritize effective communication with the Finance/Payroll Department.
  • Take initiative to identify, coach, and resolve work performance problems promptly.

Operations

  • Communicate consistently and effectively with the Front End Manager about operations, staffing, attendance, supply needs and all personnel issues.
  • Assist Front End Manager with reports, payroll, attendance, scheduling, staffing, training, and communicating important information with employees in the department.
  • Assist in alcohol certification/retraining of Front End team and Managers On Duty.
  • Assist in hiring Front End staff.
  • Participate in planning, participating, and/or facilitating department meetings, as needed.
  • Assist with training new staff and on-the-job training as needed/required
  • Assist with WIC training and certification as needed/required..
  • Help provide necessary information to members of the Front End team.
  • Perform all other duties assigned by the Front End Manager.
  • Oversee all departmental operations in absence of Front End Manager.

Supervision

  • Lead by example; prioritize, foster, and cultivate a positive work environment supporting the Co-op as a whole.
  • Model excellent customer service by taking initiative and being available to help, assist, and support the team, Co-op co-workers, and customers.
  • Ensure staff adheres to established safety procedures, including emergency protocol, all staff trainings, and emergency evacuation plans.
  • Delegate and set work priorities for Front End Supervisors and Cashiers.
  • Determine the need for staffing levels.
  • Follow policies and procedures for maintaining compliance with Vermont Department of Liquor Control guidelines.
  • Ensure members of the Front End team are informed of storewide communications, policy changes, Front End job postings, and current sales/promotions, as needed.
  • Oversee scheduling is adequate for holidays and special events.
Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job duties and responsibilities as listed in this job description are representative only and not exhaustive of the tasks an employee may be required to perform.


Qualifications:

  • Experience serving the public.
  • Previous supervisory experience or leadership skills.
  • Ability to handle multiple demands while maintaining a sense of calm.
  • Ability to lead by example and work well in a team-oriented environment.
  • Ability to project outgoing, friendly, personality.
  • Proven ability to handle cash responsibly and accurately.
  • Ability to work well with others in a cooperative environment where teamwork and constant communication is essential.
  • Demonstrated ability to follow through on commitment and deadlines.
  • Ability to pay attention to and prioritize many tasks in a fast-paced environment.
  • Ability to handle multiple demands, meet deadlines and work in an environment that can feel urgent.
  • Self-motivated, takes initiative, and able to function independently.
  • Ability to be flexible and adapt to changing conditions quickly.
  • Ability to lift 30 lbs.
  • Ability to stand for long periods of time.
  • Ability to cultivate a supportive and team-oriented work environment.
  • Ability to follow all safety policies and procedures of Hunger Mountain Co-op.
  • Ability to provide excellent service to customers, vendors, and co-workers and abide by Hunger Mountain Co-op’s service policies.
  • Ability to work a flexible schedule, if necessary, based on business needs.
  • Ability to follow attendance policies of Hunger Mountain Co-op.
  • Excellent communication skills - both verbal and written.
  • Familiarity with natural foods.
  • Attention to detail, ability to maintain accuracy.
  • Sense of humor.

updated October 2023

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