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Associate Training Specialist

3 months ago

Carlinville, United States Karmak, Inc. Full time
Job DescriptionJob Description

"What do we do at Karmak? We create dealer management systems (DMS) software for the heavy-duty trucking and automotive industries. Walk into any auto or truck dealership or parts/service shop, and they'll access a DMS to check their inventory for a new sale or schedule your vehicle for an oil change. At Karmak, our team of industry experts design, develop, train, and support DMS systems that provide visibility, control, and cost savings to our customers. We are innovative problem solvers - in software as well as Sales, Marketing, Consulting, Support, Training, and more - and we're always looking for bright, curious minds to join our team.


Vroom...

Karmak is in the fast lane to building a successful team that likes to work with innovative technology. Our customers are in the commercial transportation industry and streamlined operations have never been more important. Karmak has been on the highway of this industry for 35 years. We serve more than 1,500 locations across North America. We motivate, inspire and push each other because we are an employee owned company so each employee's success is a company investment.


The Associate Training Specialist is responsible for providing comprehensive training that gives our customers and their businesses the tools and knowledge to utilize Karmak software effectively and efficiently.

The Associate Training Specialist must be able to train on one specific major module.


Essential Job Functions

· Assist customers through the transition from their previous business system to Fusion by providing the following:

· Webinar training prior to Bring Live.

· On-site training during Bring Live.

· In-house point of contact for on-site trainers.

· Conduct continued education webinars for existing customer base.

· Understand Karmak's implementation process and the departments that impact the process and able to work with each of these departments in a positive and accountable manner.


Essential Knowledge, Skills and Abilities

· Valid US Driver's License.

· Ability to travel 60% of the time inside and outside of United States.

· Must live within 30 miles of a non-regional airport.

· Proficient in Microsoft Office products.

· Ability to learn at least one major module of Karmak software.

· Ability to learn and work both independently and within the framework of a team.

· Basic understanding of the business and industry of our customers.

· Basic knowledge of various learning styles and how to apply them.

· Ability to work individually as well as in a team setting.

· Customer service skills. Ability to maintain a professional attitude.

· Ability to maintain focus and be detail oriented.

· Have excellent time management and organizational skills.

· Be able to work well within the framework of a team and to follow documented processes and procedures.

· Possess exceptional communication skills.

· Ability to accept and build on constructive criticism, both from team members and from customers.

· Assumes ownership and accepts responsibility for all actions."



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