Customer Experience Assistant Manager

4 weeks ago

San Antonio, United States Ambassador Theatre Group Full time
Job DescriptionJob Description

POSITION: Customer Experience Assistant Manager

LOCATION: Majestic Theatre, Charline McCombs Empire Theatre, and the Espee

HOURS: Full-time. Evenings, weekends, & holiday required

COMPENSATION: $43k – 45k

ABOUT THE POSITION

The Customer Service Assistant Manager reports directly to the Customer Experience Manager and works closely with the Customer Experience Director, the Box Office, and Back of House team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible to work Venue Shows (at the Majestic, Empire, and The Espee) as the MOD in addition to administration duties.
  • Completes payroll for all ATG associates (experience guides, house managers, senior house managers and 3rd party vendors (including security and SAPD).
  • Responsible for advancing all assigned events with tours in a timely manner.
  • Enter labor costs for assigned events.
  • Manage Theatre Services e-mail account and phone line; responds to Experience Guide and Ambassador inquiries within 72 hours of receiving.
  • Ensures all events are adequately staffed.
  • Hold FOH team members to the highest performance standard, providing coaching or disciplinary actions when necessary.
  • Be active and well-prepared with knowledge of the venue’s emergency procedures and work closely with management in case of an emergency.
  • Create a fun and vigorous work environment; inspiring and leading the FOH team while promoting respect and dedication in each team members work.
  • Maintains FOH supplies. Orders supplies as needed.
  • Coordinate training for all FOH team members.
  • Responsible for interviewing and hiring prospective for all FOH team members.
  • Assist with special events and projects as needed.
  • Assist with upcoming events while exercising utmost discretion.

EXPERIENCE AND SKILLS

  • Excellent personal communications skills with demonstrated ability to support a team
  • Excellent writing and organization skills
  • Demonstrated ability to meet deadlines, solve problems quickly and work well under pressure
  • Detail oriented, able to handle several tasks simultaneously
  • Willing and able to work nights, weekends, indoors and outdoors
  • Excellent Computer skills: Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Experience working in the arts or live entertainment a plus
  • Experience managing and overseeing an office a plus

BENEFITS

  • 401K
  • Competitive healthcare plan including medical, dental, and vision
  • Paid vacation

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.

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