Quality Supervisor, Service

4 weeks ago

Walnut Ridge, United States Bosch Group Full time
Job DescriptionJob DescriptionCompany Description

Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.

The Walnut Ridge plant is home to a small team of associates dedicated to delighting customers with outstanding power tool service.  If you are looking for a small team feel with a much bigger organization standing behind you, then the Walnut Ridge Bosch location will be a great fit for you

Job Description

This supervisory role manages and directs improvement in the quality of all aspects of the service business and activity, including 400,000 internal repair and reconditioning operations nationwide annually.

Primary Duties and Accountabilities:

  • Develop, install, and monitor control measures throughout the North American Service organization with special emphasis on the NEA.
  • Establish and implement quality systems to continually monitor and assure compliance of reconditioned tools with quality specifications and processes at the NRC.
  • Manage the Quality Management System and lead the location in maintaining the ISO9001:2015 site certification. 
  • Evaluate and solve quality problems expeditiously to avoid major production interruptions.    
  • Construct, operate and maintain an effective reporting mechanism for quality information from returns, repairs, and customer feedback, for analysis and distribution to other points within Power Tools to improve product and process quality.
  • Interface regularly with Customer Quality and Safety functions to ensure that observed safety and quality issues receive proper attention and response.
  • Design and develop improvement measures.
  • Coordinate the collection and shipments of failure samples requested by Quality Engineers from different manufacturing facilities in products and components based on findings to improve process and product integrity. 
  • Create and support relevant customer satisfaction strategies in Service with the application of measurable quality improvement methods.
  • Identify, implement, and oversee quality methods and processes throughout nationwide network of service centers that yield 'industry-best' service quality performance.
  • Responsible for the Internal Audit Program of the Walnut Ridge facility.
  • Direct the training and instruction of Quality Auditors to improve their performance.
  • Develop and implement a program to train and educate production supervisors and operators in the use of quality process control techniques applicable to the NRC environment. 
  • Serve as Lead Auditor during Systems Audits including both Internal (BOSCH Auditors) and External (Non-BOSCH Auditors).
  • Responsible for the Calibration of Equipment program of the facility. 
  • Supports the Service Centers with their Calibration of Equipment needs and requirements.
  • Miscellaneous Duties and special projects as necessary or assigned.
Qualifications

  • Bachelor's Degree in science, engineering, business or technology required, postgraduate degree or certifications preferred.
  • Direct supervisory experience preferred.
  • Intermediate proficiency in quality, manufacturing or engineering function including statistical process control methods and management of information and reporting.
  • Experience in management of quality and/or service in Power Tools or other related business.
  • Knowledge of corporate software packages in ERP and customer data.


Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization is not available.

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