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Front Desk Agent

1 month ago

Denver, United States Lodging Dynamics Full time
Job DescriptionJob Description

Location: Fairfield Inn & Suites Denver West Federal Center


Currently Hiring for Full Time Front Desk Agent

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Life as a Front Desk Agent:

Books guest reservations and/or coordinates with reservation center

Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrival

Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Answers and routes call as appropriate; takes guest messages with accuracy

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction

Help with Breakfast clean up and basic cleaning of lobby and front desk spaces

What we're looking for:

  • High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
  • Good understanding of procedures and practices in the hospitality industry
  • Excellent written and verbal communication skills
  • Attention to detail is a must
  • Strong organizational and time management skills
  • The ability to provide exceptional customer service
  • Good leadership and training abilities
  • Weekends are mandatory

What to expect in your first few months:

First you will learn about the hotel and all of our amenities Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience

The perks working for us:

  • People-first culture
  • Travel discounts at hotel partners and franchises
  • Paid time off
  • Participation in our Wellness program
  • Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits

How to apply:

Join us Submit your application online



Job Posted by ApplicantPro

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