Inside Sales Representative
1 month ago
Veridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide elegant solutions across a broad range of customers and diverse markets. At Veridiam we recognize that talent is at the forefront of our organization and define who we are in today's industry.
POSITION SUMMARY
Provide in office (inside) sales support and customer service to all customers and potential customers. Provide a variety of administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide in office (inside) sales support and customer service to all customers and potential customers.
- Interact with potential customers by phone, electronic mail or in person to provide basic or advanced information in response to inquiries about orders, accounts or details of complaints.
- Provide prepared estimations or quote prices and project terms, follow up on potential customer quotes.
- Maintain records of customer interactions or transactions, recording details or inquiries, complaints or comments and actions taken.
- Process Requests for Quote (RFQ) and track progress.
- Perform data-entry of purchase orders in applicable systems.
- Keep customer updated on status of delivery, potential delivery deadline misses and/or movement.
- Provide customer feedback to appropriate internal parties, including production, engineering, supply chain, etc.
- Assist in troubleshooting customer inquiries and/or complaints.
- Obtain credit references and associated documentation for new customers.
- Maintain regular communication with customers.
- Perform general office duties, such as filing, answering telephone calls and handling routine correspondence.
- Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with company policies and procedures, goals and objectives, and accepts constructive feedback.
- Other duties as assigned, requested or needed.
POSITION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Education and Experience:
- Bachelor’s degree in business or related field.
- Minimum 4 years customer service/administrative support experience in manufacturing environment preferred or equivalent of education and experience.
Knowledge, Skills and Abilities:
- Ability to operate computers programmed with software and or Microsoft office.
- Read and comprehend verbal and written instructions.
- Ability to maintain and engage in active listening.
- Strong customer service orientation.
- Ability to maintain organized files and workspace.
The above statements are intended to describe, in broad terms, the general functions and responsibility levels assigned to this classification. Management has the right to change duties at any time to meet business needs.
Pay Rate: The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience with the industry, education, geographic location, etc.
Veridiam is an Equal Employment Opportunity/Affirmative Action Employer. Veridiam will recruit, hire, train and promote persons into all jobs without regard to age, race, color, religion, ancestry, medical condition, sex, sexual orientation, gender identity, national origin, status as a veteran or status as an individual with a disability or any other characteristic or classification protected by law.
Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.
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