Director, Resident Services
1 month ago
POSITION SUMMARY:
At Balfour Senior Living our luxury developments designed by award-winning architects encompass a new generation of retirement living offering a full continuum of services from independent living through assisted living and memory care. We have an exciting opportunity for the Director, Resident Services, to join our team.
A resident services director is a managerial professional oversees the day-to-day operations of concierge, life enrichment and transportation, ensure they meet all necessary health and safety standards and provide a comfortable living environment for residents.
ESSENTIAL JOB RESPONSIBILITIES:
Develops, plans, implements, and monitors the resident services staff and program for residents consistent with regulations and established best practices.
Oversees updating paperwork, ordering supplies, and handling financial responsibilities such as creating and maintaining budgets or negotiating contracts with vendors.
Oversee the day-to-day operations of transportation, concierge, and life enrichment services, ensuring residents' needs are promptly and efficiently addressed.
Provides guidance, support, and training to team members to ensure they deliver exceptional service to residents.
Foster a positive and collaborative work environment.
Oversees a diverse range of programs, activities, and services that cater to the physical, social, emotional, and cognitive well-being of our residents.
Monitors expenses and revenue related to resident services and adjusts as necessary to meet financial objectives are met.
Oversees logistics for all reporting departments scheduling, staffing, transportation, and equipment/materials procurement to ensure events run smoothly. Ensures that the schedule is set, and that call-offs are covered.
Develops and implements policies and procedures to uphold health, safety, and regulatory standards across all resident services departments.
Oversees transportation services, including scheduling, maintenance, and safety compliance. This includes meeting the standards of titling, insurance and staff compliance expectations.
Monitors service delivery metrics and implements improvements as necessary to enhance resident satisfaction and operational efficiency.
Collaborates with other department heads to ensure seamless coordination of services and resources.
Collaborates with residents, families, and staff members to identify interests, services, and needs to tailor programs accordingly.
Stays informed about current trends, research, and best practices in senior living and life enrichment to continually enhance offerings.
Plays a pivotal role in creating a vibrant and engaging community where residents can thrive and pursue their passions and interests.
Ensures all services provided meet or exceed the expectations of residents and adhere to established standards.
Regularly assesses and evaluates the effectiveness of programs and services, implementing improvements as needed.
Manages all staff members, coordinating essential training, and assisting when needed.
Provides tours of the faculty to families with prospective residents when needed.
Assists in the development and management of the departmental budget.
Communicates effectively with residents, families, and staff members to promote opportunities for engagement.
Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:
Bachelor’s degree preferred
Five or more years’ senior living experience preferably in the local community with knowledge of community influencers and service-oriented groups
Strong communication skills with the ability to relate well to others and to connect and build relationships
Strong problem-solving skills for analyzing difficult situations and finding effective solutions
Experience and expertise with technology systems including Microsoft Outlook, Word and Excel and lead tracking software
Ability to work a flexible schedule, including weekends and holidays as needed
Set schedule to meet the needs of the team and community
Lead by example with diplomacy, empathy, consistency, humility, and confidence; and possess superior customer service skills and professionalism.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Travel is minimal.
Must be available to work weekends and holidays as needed.
May be exposed to unpleasant odors, contagious diseases and blood borne pathogens.
Balfour is a pet-friendly community; you may be exposed to animal hair and dander.
We have other current jobs related to this field that you can find below
-
Dining Services Director
2 weeks ago
Louisville, United States Harmony Senior Services Full timeWhy Harmony?401k + Fulltime Part-time Benefits Packages Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!) Training, Development Career Laddering Great work-life balance Flexible Scheduling Telehealth + Flex Spending + Health Savings Account...
-
Assistant Director of Food Services
2 months ago
Louisville, United States Trilogy Health Services Full timeResponsibilities: Are you an experienced Chef who inspires others, has a passion for serving others and a knowledge of food service, and is dedicated to excellence in customer service? If so, we would like to hear from you! We are an innovative, dynamic Skilled Nursing & Assisted Living facility with an exciting opening for an Assistant Director of Dining...
-
Assistant Director of Food Services
4 weeks ago
Louisville, United States Trilogy Health Services Full timeResponsibilities: Are you an experienced Chef who inspires others, has a passion for serving others and a knowledge of food service, and is dedicated to excellence in customer service? If so, we would like to hear from you! We are an innovative, dynamic Skilled Nursing & Assisted Living facility with an exciting opening for an Assistant Director of Dining...
-
Food Service Director
1 week ago
Louisville, United States Pollak Innovative Management Partners Full timePollak Innovative Management Partners - Landmark of River City COVID VACCINE IS REQUIRED Food Service Director Job Description The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional Department in accordance with company standards and federal, state, and local standards, guidelines, and...
-
Service Director
4 weeks ago
Louisville, United States Gallery Residential Full timeJob DescriptionJob DescriptionJob Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s...
-
Service Director
3 weeks ago
Louisville, United States Gallery Residential Full timeJob DescriptionJob DescriptionJob Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s...
-
Director of Nursing
1 week ago
Louisville, United States Trilogy Health Services Full timeJOIN TEAM TRILOGY Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you’re looking to lead as a DON, Trilogy is where you belong. Hi! We’re glad you’re thinking about joining us. Trilogy is a great place for Directors of Nursing. We’re a close-knit team that’s walking the walk when it comes to...
-
Resident Services Manager
3 weeks ago
Louisville, United States LDG Development Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Resident Services Manager will work in coordination with the Asset Management team to assess residents’ needs. He/She must develop and identify strategic programming that meets resident needs, makes information available to residents, and provides linkages to needed services for residents living in an...
-
Director of Medical Social Services
1 month ago
Louisville, United States Home of the Innocents Full timeHome of the Innocents (HOTI) is a non-profit organization focused on supporting children and families in our community. Founded in 1880, we currently sit on 120 acres near downtown Louisville built to serve the behavior, medical, and familial needs of our children and families. Home of the Innocents enriches the lives of children and families with hope,...
-
Director of Medical Social Services
3 weeks ago
Louisville, United States Home of the Innocents Full timeHome of the Innocents (HOTI) is a non-profit organization focused on supporting children and families in our community. Founded in 1880, we currently sit on 120 acres near downtown Louisville built to serve the behavior, medical, and familial needs of our children and families. Home of the Innocents enriches the lives of children and families with hope,...
-
Director, Culinary Services
5 days ago
Louisville, United States BALFOUR SENIOR CARE Full timeJob DescriptionJob DescriptionThe Senior Director of Culinary Services will help drive fresh ideas and perspectives to the Home Office Leadership, Executive Directors and Executive Chefs at Balfour. Helps keep company on leading edge of current trends and best practices within senior living and hospitality industry. Supports the successful preparation,...
-
Social Services Director-Long Term Care
1 week ago
Louisville, United States Exceptional Living Centers Full timePosition: Social Services Director-Long Term Care ...
-
Resident Monitor
2 weeks ago
Louisville, Kentucky, United States Dismas Charities Full timeJOIN DISMAS and work for one of the nation's largest not-for-profit providers specializing in community-based adult re-entry programs. Dismas Charities provides quality, cost-effective community-based residential and non-residential supervision and treatment services. ENJOY meaningful work, indoor work environment, competitive pay, and benefits. Do work that...
-
Resident Monitor
2 weeks ago
Louisville, Kentucky, United States Dismas Charities Full timeJob DescriptionJob DescriptionJOIN DISMAS and work for one of the nation's largest not-for-profit providers specializing in community-based adult re-entry programs. Dismas Charities provides quality, cost-effective, community-based residential and non-residential supervision and treatment services. ENJOY meaningful work, indoor work environment, competitive...
-
Medical Director of Geriatric Services
2 weeks ago
Louisville, United States Hosparus Health Full time6200 Dutchmans Ln, Louisville, KY 40205, USA Req #1339 Hosparus Health starts with a compassionate team, committed to our mission of creating more moments for our patients facing advanced illness or end of life care. Our premier model of care supports patients and their families with a holistic, team-based approach, wherever the patient chooses to call home....
-
Resident Monitor Staff
1 month ago
Louisville, United States Community Transitional Services Full time $13 - $14Community Transitional Services, a Kentucky Department of Corrections contracted facility, is seeking to fill a full/part-time Resident Monitor position.Full-time positions are 12-hour shifts 7 pm-7 am or 7 am-7 pm, working 3 and 4 days per week - alternating days every other week, every other weekend off. Part-time positions are daytime and weekend hours....
-
Resident Monitor Staff
4 weeks ago
Louisville, United States Community Transitional Services Full time $13 - $14Community Transitional Services, a Kentucky Department of Corrections contracted facility, is seeking to fill a full/part-time Resident Monitor position.Full-time positions are 12-hour shifts 7 pm-7 am or 7 am-7 pm, working 3 and 4 days per week - alternating days every other week, every other weekend off. Part-time positions are daytime and weekend hours....
-
Social Services Director Salary-Full Time Days_
11 hours ago
Louisville, United States Signature HealthCARE Full timeAbout Us Signature HealthCARE at Summerfield Rehab & Wellness Center is a 165-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized...
-
Medical Director of Geriatric Services
1 month ago
Louisville, United States Hosparus Health Full timeHosparus Health starts with a compassionate team, committed to our mission of creating more moments for our patients facing advanced illness or end of life care. Our premier model of care supports patients and their families with a holistic, team-based approach, wherever the patient chooses to call home. Hosparus Health empowers its people to provide the...
-
Medical Director of Geriatric Services
4 weeks ago
Louisville, United States Hosparus Health Full timeHosparus Health starts with a compassionate team, committed to our mission of creating more moments for our patients facing advanced illness or end of life care. Our premier model of care supports patients and their families with a holistic, team-based approach, wherever the patient chooses to call home. Hosparus Health empowers its people to provide the...
