Process Documentation
2 weeks ago
We are seeking a highly skilled, dedicated individual to join our 340B Account Management team as an Process Documentation & Support Specialist. This role will serve as the primary point of contact for process creation, and managing issue tickets submitted by the Account Managers, analyzing trends to identify if the issues are more global in nature and synthesizing the information into actionable insights for senior leadership. The ideal candidate will have a strong understanding of the 340B program, exceptional analytical and communication skills and proficiency in Salesforce.
Responsibilities:
- Develop and maintain comprehensive documentation of SOPs and workflows for Account Management department, ensuring consistency and clarity
- Collaborate with stakeholders to identify areas for process improvement and optimization, and develop new processes as needed to support growth
- Conduct training for team members on new processes and tools and provide ongoing support and guidance as needed
- Serve as the gatekeeper for issue tickets submitted by the AM team, ensuring timely execution and effective communication throughout the process
- Analyze incoming issue tickets to identify trends and patters and determine if there are systemic issues impacting multiple clients
- Collaborate with internal teams including Account Managers, IT Ops and Product Development to address client issues and implement solutions
- Track and synthesize issues into clear and concise summaries for leadership, highlighting key trends, challenges and opportunities
- Provide regular updates to leadership on the status of client issues, including metrics on ticket volume and resolution time
- Develop and maintain documentation of common issues and their resolution to support ongoing training and knowledge sharing within the department
- Act as a SME on Salesforce for the Account Management team
EEO
Requirements:- Bachelor’s degree and/or 5+ years of experience in process documentation or business analysis
- Strong understanding of the 340B program
- Excellent communication skills
- Analytical and process mindset with the ability to identify trends, analyze data and derive actionable insights
- Experience with issue tracking systems such as Jira
- Experience with CRM tools such as Salesforce
-
Process Engineer
6 days ago
Mount Laurel, United States Bright Lights USA Full timeJob DescriptionJob DescriptionPosition: PROCESS ENGINEER Reports To: DIRECTOR OF MANUFACTURINGDepartment: PROCESS ENGINEERING Supervises: Individual Contributor Classification: Exempt Payrate/Salary: Based on experience Employment type: Full Time Schedule: Mon-Fri: 8:00-5:00; ½ hr unpaid lunch Essential Duties - To perform this job successfully, an...
-
Process Engineer
2 weeks ago
Mount Laurel, United States Bright Lights USA Full timeJob DescriptionJob DescriptionPosition: PROCESS ENGINEER Reports To: DIRECTOR OF MANUFACTURINGDepartment: PROCESS ENGINEERING Supervises: Individual Contributor Classification: Exempt Payrate/Salary: Based on experience Employment type: Full Time Schedule: Mon-Fri: 8:00-5:00; ½ hr unpaid lunch Essential Duties - To perform this job successfully, an...
-
Process Engineer
1 month ago
Laurel, United States Masonite Corp. Full timeDescription and Responsibilities: Actively supports and assists with execution of safety initiatives within the plant. All Masonite employees are expected to be leaders in safety performance. Responsible for systematically identifying and implementing improvement initiatives. Drives continuous improvement projects from inception to completion,...
-
Process Engineer
1 month ago
Laurel, United States Masonite International Full timeWe heard you knock!OverviewOur vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.We hire people that demonstrate integrity...
-
Process Engineer
3 days ago
Laurel, United States Masonite International Full timeWe heard you knock!Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses - Roofing, Insulation, Doors, and Composites - provide durable, sustainable, energy-efficient solutions that leverage our...
-
Process Engineer
2 weeks ago
Laurel, United States Masonite International Full timeWe heard you knock! Overview Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities. At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another. We hire people that demonstrate...
-
Process Engineer
11 hours ago
Laurel, United States Masonite International Full timeWe heard you knock! Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses - Roofing, Insulation, Doors, and Composites - provide durable, sustainable, energy-efficient solutions that leverage our...
-
Process Controls Engineer
2 weeks ago
Laurel, United States CHS Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but...
-
Process Controls Engineer
6 days ago
Laurel, United States CHS Inc Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...
-
Process Piping Designer
5 days ago
Mt Laurel, United States POWER Engineers Full timeProcess Piping Designer We are seeking a Mid/Senior Process Piping Designer for Power Generation for our office in Mount Laurel, NJ. This challenging position offers a competitive salary with exciting opportunities at a busy, employee-owned engineering firm. Responsibilities include: Working in a team environment with minimal direction to develop process...
-
Mortgage Business Analyst
2 weeks ago
Mount Laurel, United States Triunity Software Full timeJob DescriptionJob DescriptionPosition: 2 roles Must have skills: Business Analyst with Mortgage LOSNote: Salesforce skills preferred and not a mandateJunior role for this. The need is for someone with 8-10 years experience.We are working with leading technologies to help transform our business for our clients. We are searching for Business Analyst to join...
-
Mortgage Business Analyst
1 month ago
Mount Laurel, United States Triunity Software Full timeJob DescriptionJob DescriptionPosition: 2 roles Must have skills: Business Analyst with Mortgage LOSNote: Salesforce skills preferred and not a mandateJunior role for this. The need is for someone with 8-10 years experience.We are working with leading technologies to help transform our business for our clients. We are searching for Business Analyst to join...
-
Quality Specialist
2 weeks ago
Mount Laurel, United States Exaways Corporation Full time**Quality Specialist/PCQI** 1. Must have at least 2yrs of two years document control experience and/or training or equivalent. 2. Must have Bachelor's degree (B.S.) in Food Science or related field. 3. Must be able to Monitor and perform FSC food safety training, updates and documentation for all staff. 4. No more than 3 jobs in the last 10...
-
Senior Business Analyst
2 weeks ago
Mount Laurel, United States Triunity Software Full timeJob DescriptionJob DescriptionLocation: Mount Laurel, NJPosition: 2 roles ( 50% work from office)Must have skills: Business Analyst with Mortgage with Strong communication skills.Note: Salesforce skills are preferred and not mandateLook for a Business analyst or a Business systems analyst who is good at system analysis along with data modelling and SQL...
-
Senior Business Analyst
2 months ago
Mount Laurel, United States Triunity Software Full timeJob DescriptionJob DescriptionLocation: Mount Laurel, NJPosition: 2 roles ( 50% work from office)Must have skills: Business Analyst with Mortgage with Strong communication skills.Note: Salesforce skills are preferred and not mandateLook for a Business analyst or a Business systems analyst who is good at system analysis along with data modelling and SQL...
-
Lead Business System Analyst
5 days ago
Mount Laurel, United States Talent Groups Full timeRoles in the Business Systems Analysis job family define how a proposed system will accomplish business requirements through technical solutions and are typically responsible for: Systems requirement management - liaising between the business / Business Analyst, Technology, vendors, business stakeholders, and other subject matter experts to plan, elicit,...
-
Lead Business System Analyst
4 days ago
Mount Laurel, United States Talent Groups Full timeRoles in the Business Systems Analysis job family define how a proposed system will accomplish business requirements through technical solutions and are typically responsible for: Systems requirement management - liaising between the business / Business Analyst, Technology, vendors, business stakeholders, and other subject matter experts to plan, elicit,...
-
Lead BSA with Jira
4 days ago
Mount Laurel, United States IMCS Group Full time*********************W2 Only for Visa Independent Consultants **********************Role : Lead BSA with JIRA, Online banking:Location : Mount Laurel NJ (Day 1 onsite)JD - Lead / SpecialistRoles in the Business Systems Analysis job family define how a proposed system will accomplish business requirements through technical solutions and are typically...
-
Processing Lead
2 days ago
Rocky Mount, United States KEDPLASMA LLC. Full timeJob DescriptionJob DescriptionKEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Please...
-
RN PreOp PACU, Pool
1 month ago
Mount Laurel, United States Surgical Care Affiliates, LLC Full timeRN PreOp PACU, Pool - Fellowship Surgery CenterOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal:...