Tech Concierge

4 weeks ago

Santa Clara, United States CA - Santa Clara Full time
Job DescriptionJob Description

Overview

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Coterie is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.


Responsibilities

The Tech Concierge will play a crucial part in enhancing the overall resident experience by providing personalized technology assistance to seniors and employees within our community. The Tech Concierge is responsible for assisting Coterie residents in all things technology, including in-apartment smart-home tech, resident wearable devices, and personal technology. The ideal candidate will have a passion for helping others navigate and enjoy modern technology, possess strong technology troubleshooting skills, excellent communication skills, and be patient and understanding in assisting individuals with varying levels of tech proficiency. This role partners with the hospitality, maintenance, housekeeping and resident engagement teams for staff training, as well as the monitoring and support of community technology.

  • Resident Assistance:
  • Provide one-on-one technology support to residents, including but not limited to smartphones, tablets, laptops, smart TVs, and other personal devices.
  • Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms.
  • Educate and guide residents on using technology for entertainment, communication, and accessing community-specific apps or services.
  • Training Programs:
  • Develop and conduct small group training sessions on various technology topics based on residents' interests and needs.
  • Create user-friendly guides and documentation to help residents independently navigate common tech challenges.
  • Device Management
  • Collaborate with the Support Center's IT team to ensure residents' devices are up to date with the latest software and security features. Assist residents in installing and updating apps, antivirus software, and other relevant applications.
  • Collaborate with other departments to integrate technology into various guest services and amenities, such as smart room features.
  • Community Events:
  • Organize and facilitate tech-related events or workshops within the community to foster a sense of community and shared learning.
  • Stay informed about the latest technology trends and incorporate relevant information into resident engagement activities.
  • Customer Service:
  • Provide exceptional customer service by promptly addressing residents' technology-related concerns and inquiries.
  • Maintain a positive and approachable demeanor while working with residents, fostering a comfortable environment for learning and assistance.

May perform other duties as needed and/or assigned.


Qualifications

  • Associate’s degree required. Degree preferably in a technology-related or business-related field.
  • Two (2) or more years of experience in customer service strongly preferred; previous experience in customer service or technology support working with older adults is ideal.
  • Strong understanding and comfort with the use of technology.
  • Strong proficiency with common personal devices, operating systems, and software applications.
  • Excellent interpersonal and communication skills, with the ability to convey technical information in a simple and understandable manner.
  • Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner.
  • Ability to work independently and as part of a team.
  • Flexibility to work varied hours based on resident needs and community events.

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