Front Desk Supervisor

3 days ago

King of Prussia, United States Gulph Creek Hotels Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

  • Maintains guest service as the driving philosophy of the operation

  • Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

  • Committed to making every guest is satisfied

  • Develops added-value customer service programs

  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance

  • Meets or exceeds guest satisfaction measures

  • Ensures hotel standards and services contribute to the delivery of consistent guest service

  • Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards

Front Desk Management

  • Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations

  • Provide training to all employees in all aspects of the operation

  • Handles collection efforts of all in-house balances and notifies management of potential liabilities

  • Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned

  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance

  • Provide guidance and direction to shift supervisors and all employees

  • Effectively communicate all pertinent information to all front desk employees

  • Serve as Manager-on-Duty

  • Comply with all standards and regulations to encourage safe and efficient hotel operations

  • Attend regular stand-up and staff meetings

  • Establish and maintain professional demeanor and standards of performance of all Front Office staff

  • Maintain regular attendance in compliance with company policy

  • Maintain high standards of personal appearance and grooming in accordance with company policy

  • Approach all encounters with guests and employees in a friendly, service-oriented manner

  • Other duties as required

SUPERVISORY RESPONSIBILITIES

  • Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training

  • Conduct performance reviews

  • Maintain accurate employee documentation (for Human Resources file keeping)

  • Maintain knowledge of all company policies and procedures

  • Conduct monthly meetings

  • Hold all employees accountable through coaching and counseling and progressive discipline

  • Delegate responsibility effectively to Supervisors and employees

  • Maintain and organize all work areas; order supplies as necessary

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fosse experience a plus.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus 1 - 3 years Front Desk/Guest Service supervisory experience.

LANGUAGE AND MATHEMATICAL SKILLS

  • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

  • Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear

  • Frequently required to reach with hands and arms

  • Occasionally required to stoop, kneel, or crouch

  • Occasionally lift and/or move up to 50 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

  • Front Desk Agent

    2 weeks ago

    King of Prussia, United States The Alloy, a DoubleTree by Hilton Full time

    The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a Front Desk Agent to join our Front Office Team! The hourly rate is $18.00 USD. Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role...

  • Front Desk Receptionist

    2 months ago

    King of Prussia, United States Archdiocese of Philadelphia Full time

    PLEASE NOTE: FOR THIS POSITION YOU SHOULD NOT APPLY VIA THIS SYTEM BUT RATHER SUBMIT YOUR RESUME DIRECTLY TO THE PARISH OR AGENCY AS LISTED BELOW ON THIS POSTING (HIGHLIGHTED IN RED), OTHERWISE YOUR APPLICATION MAY NOT BE SUBMITTED TO THE APPROPRIATE PARTY. THANK YOU. Job Title: Front Desk Receptionist Job Status: Permanent/Full Time Contact: Ms. Christine...

  • Front Desk Agent

    4 weeks ago

    King of Prussia, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionThe Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIESGuest Service· Maintains guest service as the driving philosophy of the operation· Personally demonstrates a commitment to guest service in responding...

  • Front Desk Agent

    4 weeks ago

    King of Prussia, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionThe Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIESGuest Service· Maintains guest service as the driving philosophy of the operation· Personally demonstrates a commitment to guest service in responding...

  • Front Desk Receptionist

    2 weeks ago

    King of Prussia, United States Pennsylvania Oral & Maxillofacial Surgery Full time

    Our oral surgery practice is seeking a front desk associate to join our practice. Pay: From $17.00 per hour Expected hours: 37 - 40 per week **Benefits**: - 401(k) - Dental insurance - Employee discount - Health insurance - On-the-job training - Paid time off - Vision insurance Healthcare setting: - Private practice Schedule: - Monday to...

  • Front Desk Receptionist

    2 months ago

    King of Prussia, United States Archdiocese of Philadelphia Full time

    Job DescriptionJob DescriptionPLEASE NOTE: FOR THIS POSITION YOU SHOULD NOT APPLY VIA THIS SYTEM BUT RATHER SUBMIT YOUR RESUME DIRECTLY TO THE PARISH OR AGENCY AS LISTED BELOW ON THIS POSTING (HIGHLIGHTED IN RED), OTHERWISE YOUR APPLICATION MAY NOT BE SUBMITTED TO THE APPROPRIATE PARTY. THANK YOU.Job Title: Front Desk ReceptionistJob Status: Permanent/Full...

  • Front Desk Agent

    1 month ago

    King of Prussia, United States The Alloy - a Doubletree Hotel Full time

    DescriptionThe Alloy a DoubleTree by Hilton located in King of Prussia is seeking a PM Front Desk Agent/Night Auditor to join our Front Office Team! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall...

  • Front Desk Agent

    4 weeks ago

    King of Prussia, United States The Alloy - a Doubletree Hotel Full time

    DescriptionThe Alloy a DoubleTree by Hilton located in King of Prussia is seeking a PM Front Desk Agent/Night Auditor to join our Front Office Team! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall...

  • Front Desk Agent

    4 weeks ago

    King of Prussia, United States Concord Hospitality Full time

    Description The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a PM Front Desk Agent/Night Auditor to join our Front Office Team! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall...

  • Front Desk Supervisor

    1 month ago

    Village of Williamsburg, United States Daily Management Inc Full time

    Job DescriptionJob DescriptionPosition Title: Front Desk Supervisor Location: Patriots InnJob Code:Department: Front DeskFLSA Status: Non-ExemptReports To: Front Desk ManagerPosition Summary:The Front Desk Supervisor assists in the supervision of front desk staff assuring that Owners and guests receive efficientand courteous service. This position leads the...

  • Front Desk Supervisor

    4 weeks ago

    Village of Williamsburg, United States Daily Management Inc Full time

    Job DescriptionJob DescriptionPosition Title: Front Desk Supervisor Location: Patriots InnJob Code:Department: Front DeskFLSA Status: Non-ExemptReports To: Front Desk ManagerPosition Summary:The Front Desk Supervisor assists in the supervision of front desk staff assuring that Owners and guests receive efficientand courteous service. This position leads the...

  • New! Pm Front Desk Agent/night Auditor at The Alloy

    3 weeks ago

    King of Prussia, United States The Alloy, a DoubleTree by Hilton Full time

    The Alloy a DoubleTree by Hilton located in King of Prussia is seeking a PM Front Desk Agent/Night Auditor to join our Front Office Team! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the...

  • Part Time Patient Care Coordinator/front Desk

    7 days ago

    King of Prussia, United States Advanced Foot & Ankle Wellness Center Full time

    Part-Time Front Desk Coordinator/Medical Assistant Part-time opening at a busy podiatry office specializing in biomechanics and musculoskeletal lower extremity conditions in King of Prussia Pa. This Position is Part-time 3-4 days a week Monday, Weds, Friday and every other Thursday hours. **Must be available to work these days/hours - Monday...

  • Front Desk Associate

    4 weeks ago

    King of Prussia, United States LA Fitness Full time

    Overview: **We have recently launched a new service called ReZen within this LA Fitness location. ReZen is a recovery focused space that included Cryotherapy, Compression Therapy, Red Light Therapy and Hydro Massage. **Join our dynamic team at REZEN by LA Fitness, where we combine cutting-edge treatments with a focus on wellness and recovery. We pride...

  • Front Desk Associate

    3 days ago

    King of Prussia, United States LA Fitness Full time

    Overview: **We have recently launched a new service called ReZen within this LA Fitness location. ReZen is a recovery focused space that included Cryotherapy, Compression Therapy, Red Light Therapy and Hydro Massage. **Join our dynamic team at REZEN by LA Fitness, where we combine cutting-edge treatments with a focus on wellness and recovery. We pride...

  • Part Time Patient Care Coordinator/front Desk

    4 weeks ago

    King of Prussia, United States Advanced Foot & Ankle Wellness Center Full time

    Part-Time Front Desk Coordinator/Medical Assistant **Must be available to work these days/hours Monday 11:30am-8:00pm, Weds 7:30am-3:30pm Thursday 7:30am-2:00pm, Friday 7:30am-4:00pm ** No weekends or holidays needed. The role of the _The Patient Care CoordinatorMedical Assistant_ is to provide **both administrative as well as clinical** **support **to the...

  • Guest Service Agent/front Desk Agent

    4 days ago

    King of Prussia, United States Motel 6 Full time

    Responsibilities: - Greet and assist guests. - Answer multiple lines at once. - Answer guests' questions about hotel services. - Use an Ipad. - Introduce and sell hotel services, including amenities and room upgrades. - Manage reservations. - Train new employees. - Keep front desk stocked with ammenities, tools and other extras as needed throughout the...

  • Guest Service Agent/front Desk Agent

    3 weeks ago

    King of Prussia, United States Motel 6 Full time

    Responsibilities: - Greet and assist guests. - Answer multiple lines at once. - Answer guests' questions about hotel services. - Use an Ipad. - Introduce and sell hotel services, including amenities and room upgrades. - Manage reservations. - Train new employees. - Keep front desk stocked with ammenities, tools and other extras as needed throughout the...

  • Guest Service Representative/front Desk

    1 week ago

    King of Prussia, United States Extended Stay Hotels Full time

    Looking for friendly, reliable associates to join our team! We will train without experience if you have a passion for guest services! All employees receive 7 free nights to use every year at over 600 hotels nationwide after 90 days of service! POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a...

  • Operations Supervisor

    4 days ago

    King of Prussia, United States The Alloy - a Doubletree Hotel Full time

    DescriptionThe Alloy a Double Tree by Hilton Hotel is hiring a Full time Operations Supervisor!We are seeking an OPERATIONS SUPERVISOR to join our HOTEL team! Hourly rate for the position is $21.00 per hour Summary:As an Operations Supervisor you must:Provide the highest quality of service to the customer at all times.Check guests in and out efficiently...