Service Technician

4 weeks ago

Orlando, United States Blue Stream Fiber Full time
Job DescriptionJob Description

Job Title: Service Technician

Reports to: Technical Operations Supervisor

FLSA Status: Non-Exempt

Department: Operations

Location: Orlando


About our company


Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.


Our Mission Statement:


We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers’ daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.


Our Vision Statement:


To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.


Why work for us:


  • Industry leader for over 45 years.
  • Great culture and support team.
  • Dynamic and collaborative team environment.
  • Eligibility to enroll in medical benefits after one month, as well as 401K plan.
  • PTO & Paid Holidays.
  • Strong company commitment to community outreach initiatives.
  • Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers’ choice.


About the role:


The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement.


Responsibilities for this role:

  • Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Maintain a clean, secured and properly stocked assigned company vehicle.
  • Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
  • Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
  • Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Knowledge of National Electric Code and National Electrical Safety Code
  • Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.


Requirements for this role:


  • High School Diploma or equivalent
  • Minimum of 3 years as CATV Service Tech or related technical experience
  • Valid Florida Driver’s License and satisfactory driving record
  • Minimum of 3 years as CATV Service Tech or related technical experience

Additional Job Considerations


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Work indoors in poorly ventilated areas such as attics during extreme heat
  • Exposure to dust, dirt, noise, insects, cleaning solutions
  • Work outdoors in all kinds of weather and at all times of day or night
  • Work performed near power lines and electricity
  • Standing, Walking, Sitting, use of hands to fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, speak or hear, taste and smell
  • Ability to lift 50 pounds or more


Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

  • Accountability
  • Innovation
  • Teamwork
  • Diversity & Inclusion
  • Dependability
  • Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.


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