Inside Sales Representative

Job Title: Inside Sales Representative

Location: Aiken, SC

Company: FASTSIGNS of Aiken

About Us: FASTSIGNS Aiken is a growing sign shop specializing in crafting custom signage solutions for local businesses and individuals. We take pride in our craftsmanship and dedication to delivering high-quality products that leave a lasting impression. As we continue to grow, we're seeking a passionate Inside Sales Representative to join our close-knit team.

Position Overview: As an Inside Sales Representative at FASTSIGNS, you will be the driving force behind our customer relationships. You'll play a crucial role in helping our clients turn their visions into reality with our unique and personalized signage solutions.  The right person for this position will take ownership of the complete sales workflow from initial customer contact through project completion and manage coworkers to meet deadlines while maintaining high quality standards.  

Key Responsibilities:

• Customer Relationship Management:

  • Build and nurture strong, long-term relationships with existing customers, understanding their unique needs and preferences.
  • Provide exceptional customer service, addressing inquiries promptly and effectively.
  • Maintain various streams of communication - phone, email, lead generation software, etc.
  • Communicate with customers during all stages of projects to ensure their needs are being met.
  • Follow up with customers after project completion to ensure satisfaction.

• Estimate Creation:

  • Collaborate with customers to gather project requirements and preferences.
  • Perform site surveys as needed to collect relevant project info and build customer relations.
  • Use your creativity and knowledge to build estimates that align with their vision and budget.
  • Input all information into Corebridge point-of-sale system.

• Product Knowledge:

  • Develop a deep understanding of our product offerings and capabilities, and effectively communicate their benefits to customers.

• Project Management:

  • Work closely with our production team to ensure timely delivery of orders and maintain high customer satisfaction.
  • Schedule installations and site surveys to support all project work.
  • Maintain accurate and organized records of customer interactions and transactions using provided tools (Corebridge, Scorpion, Click2Sell, etc)
  • Lead daily morning meetings and coordinate with production manager to ensure all projects are on track.
  • Assign tasks and deadlines to staff to meet required deadlines.
  • Perform final quality control of all product to ensure that it matches he customer's expectations.

Qualifications:

• Proven experience in inside sales, customer service, or a related role.
• Strong communication and interpersonal skills; a friendly and approachable demeanor.
• Excellent organizational abilities with keen attention to detail.
• Proficiency in using CRM software and design software (e.g., Adobe Creative Suite).
• Ability to work independently and as part of a small, tight-knit team.
• Ability to manage peers effectively to achieve desired outcomes.

Education:

• Preferred: BA/BS or AA/AS degree in Business Admin, Communication, Design, or related field.
• Minimum: High School Diploma or equivalent + relevant work experience.

Bonus:

• Revenue and customer service based bonus programs.

FASTSIGNS Aiken is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Note: The above job description is not exhaustive and may be subject to change based on the needs of the company.