Automotive Service Manager

4 weeks ago

Fairfax, United States Petroleum Marketing Group Full time
Job DescriptionJob DescriptionDescription:

Founded in 2001, PMG is now one of the largest fuel distributors in the Eastern United States.

Our team of more than 400 industry professionals supports a network of over 1,200 sites with locations along the East Coast from Maine to Florida. PMG is distinguished by its passion for customer service as well as its commitment to community involvement. Unlike many other companies in the petroleum industry, PMG goes beyond fuel distribution, offering a full array of services to our channel partners.


The Automotive Service Manager will be responsible for overseeing all aspects of our automotive service department, ensuring the delivery of exceptional customer service, maintaining efficient operations, and driving business growth.


Responsibilities

*Includes, but is not limited to:

· Collaborate with the Store Manager to maintain a consistent workflow and efficient operation of the automotive service department.

· Interact with customers to assess their vehicle repair needs, provide estimates, and ensure high levels of satisfaction.

· Report financial performance metrics, including revenue, expenses, and profit margins, to the District Manager.

· Manage the check-in and billing processes for customers, ensuring accuracy and timely completion.

· Oversee the scheduling of automotive service appointments and allocate resources effectively to meet demand.

· Implement and enforce safety protocols and compliance with industry regulations to ensure a safe working environment for employees and customers.

· Foster a positive work culture that promotes teamwork, professionalism, and exceptional customer service.

· Stay updated on industry trends, technologies, and best practices to continually improve service offerings.

· Must be able to work 10 hours a day, 5 days a week, including Saturdays, to meet business demands.


Benefits

· Great Pay

· Comprehensive Benefit package (health, dental, vison, life insurance)

· 401K with company match

· Paid Time off (Vacation, Sick)

Requirements:

· Minimum of 3 years of experience in the automotive service industry, with at least 1 year in a managerial or supervisory role.

· Proven leadership skills with the ability to motivate and mentor a team to achieve goals and objectives.

· Strong understanding of automotive service operations, including diagnostic procedures, repair techniques, and industry regulations.

· Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and senior management.

· Proficient in using automotive service software and tools for scheduling, billing, and inventory management.

· Detail-oriented with strong analytical and problem-solving abilities.

· Flexibility to work a varied schedule, including evenings and weekends, as needed to meet business demands.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Petroleum Marking Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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