LPN Field Manager

2 weeks ago

Baton Rouge, United States Moore Care LLC Full time
Job DescriptionJob Description

Do you enjoy helping those who can't help themselves?

The Field Manager manages all aspects of the coordination of home care services- overseeing Caregivers and their Clients and documents all interaction according to internal, federal, and state regulations.


Scheduling:

  • Coordinates scheduling adjustments with Care Coordinator
  • Tracks caregivers' availability & plans the schedules accordingly with Care Coordinator
  • Ensures employees are clocking in and out and troubleshoots any issues
  • Resolves scheduling conflicts as they occur (all schedule changes must be approved by Care Coordinator)
  • Serves as the first back up person to fill in houses when there is a hole
  • Coordinate emergency staffing issues such a no-shows

Customer Service:

  • Ensures quality service and client satisfaction
  • Ensures a pleasant employee experience
  • Serves as a leader for the caregiving team
  • Ensures the highest standard of care
  • Maintains confidentiality and respect for HIPAA compliance

Administrative Compliance:

  • Adheres to strict internal policies and procedures, as well as state mandated laws.
  • Takes direction from Care Coordinator on all compliance needs, including but not limited to:
  • In-Home Trainings/CPOC Tests
  • Unannounced Visits
  • Quarterlies (split)
  • Compliance Spreadsheet Entries
  • Assists with mapping when needed
  • Assists with office clerical work, filing, answering phones, other office duties etc. as needed and assigned.

Training:

  • Troubleshoots caregiver app issues with the caregiving teams
  • Reviews the client's plan of care with each new Caregiver, and then completes in-home training on-site in the client's home, which may include family guidelines, specific emergency protocol, and hands-on experience with the plan of care.

On-Call:

  • Responsible for handling after hours calls regarding non-emergent issues relating to but not limited to:
  • Staffing
  • No Data Calls/PA Issues
  • LaSRS and Highflyer Help
  • Will loop in Care Coordinator for any emergency calls
  • Non-emergent calls can be answered and handled during business hours
  • Emergent calls must be answered and handled right away

_____________________________________________________________________________________________________

Measurements of Performance:

  • Timeliness; visits, training, and paperwork are not delinquent
  • Accuracy; all documentation is correct and in line with state standards
  • Quality; the oversight provided ensures adequate care
  • Cooperation; ability to coordinate care with a teamwork mentality
  • Communication; effective coordination of all aspects of the job
  • Conscientiousness; ability to complete duties with minimal oversight
  • Sense of urgency
  • Availability when responding to incidents, scheduling issues, & on-call events

Education and Experience:

  • High school diploma; 4-year college degree or associates preferred
  • Licensed Practical Nurse
  • 3+ Years experience in healthcare, special education, or caregiving is a plus

Requirements:

  • 18 years of age
  • Pass a state mandated background check
  • Pass a motor vehicle record check
  • Valid Driver's License & current automotive insurance
  • Reliable transportation
  • Ability to complete/pass all training requirements that are state-mandated, including but not limited to:
  • Basic First Aid training
  • 16 Hours of medication administration training
  • 16 Hours of DSW training
  • Continuing education
  • All staff shall have the ability to read and write at a level that allows them to understand the client's services plan, document services provided, and carry out directions competently as assigned.
  • Administrative staff must be able to prioritize the safety of clients over personal schedules. For example: securing shelter for a client before personally evacuating for a hurricane, etc.

Knowledge, Skills and Abilities

  • Excellent communication and organization skills
  • Excellent written and verbal skills
  • Strong clerical and administrative abilities
  • Resilient emotional intelligence and management principles
  • Attention to detail

Physical Requirements:

  • Ability to sit at a desk for extended periods of time
  • Ability to climb one flight of stairs and enter various client homes that may or may not be handicap accessible.
  • Ability to drive and visit client homes throughout the week

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