Customer Service Representative
1 month ago
Company Overview and Job Description Summary:
With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. We are looking for a Customer Service Representative to join our team and share our passion for our machines and the community. Join us to continue building our reputation. This is a unique opportunity to make a lasting impact on a fast-growing company. As a Customer Service Representative, you will be the main point of contact and provide reputation-worthy customer service.
Main Responsibilities/Functions:
- Answer calls and emails in a timely manner to maximize customer satisfaction
- Learn product line and resolve entry level issues for the customers
- Manage and monitor daily assignments through the customer service team
- Identify and resolve customers’ needs, wants, and issues to ensure satisfaction and retention
- Research every issue and provide solutions to customers
- Investigate and report claims to shipping carriers, such as UPS, FedEx, USPS
- Coordinate pickups and returns between customers and shipping agents
- Enter and process customer orders as needed.
- Monitor delayed shipments
- Assisting with assigned projects with customer service department
Qualifications:
- 3 years of customer services experience
- Work experience in Technology, Machining, or Industrial type companies
- Strong phone and verbal communication skills
- Adaptable to different personality types
- Familiarity with CRM technology
- Always customer-centric
- Ability to professionally manage and adapt to customer support incidents
- Strong organizational and time-management skills
- Ability to multitask
- Self-motivated
- Ability to identify and resolve problems
- Adapt to constantly changing priorities
Working Conditions and Physical Requirements:
There are prolonged periods of sitting, standing and working at a computer and on the phone with a headset. Traveling may be required.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 2 years
- 3 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Experience:
- Customer service: 2 years (Required)
- Customer relationship management: 3 years (Preferred)
Ability to Commute:
- Anaheim, CA 92806 (Preferred)
Ability to Relocate:
- Anaheim, CA 92806: Relocate before starting work (Required)
Work Location: In person
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