Manufacturing Application Support Analyst

2 weeks ago

Memphis, United States Trisian-Global Consulting LLC Full time
Job DescriptionJob DescriptionTrisian Global Consulting is seeking an Application Analyst to support Manufacturing Applications. This position is full-time, working on-Site in Memphis, TN.

NO C2C or Sponsorship - - - W2ONLY

Responsibilities

  • Perform business requirements analysis related to manufacturing areas that include gathering, documenting, process mapping and analyzing of business requirements for technology solutions
  • Interface with key individuals representing business, operations, and technology vendors to drive system requirements to the appropriate level of detail
  • Accurately analyze critical details of business issues and opportunities to understand and define opportunities where information solutions can be implemented to mitigate business challenges
  • Provide technical advice to business stakeholders to translate business requirements into application features and technical functionality and to advise on the feasibility of their requests
  • Implement technical solutions including performing system configuration, building Interfaces, and working closely with system developers to deliver programming solutions
  • Reviews technical designs, documents, and deliverables by vendors to ensure they meet business expectations and address technical solutions throughout the design, testing and implementation stages
  • Provides user support and training to subject matter experts on deployed functionalities and solutions.
  • Prepares change notices to inform vendors of required changes on applicable applications based on agreed upon technical solutions
  • Contribute to monitoring of project success criteria based on predefined metrics and criteria through post-implementation to ensure business case realization
  • Create and maintain system context diagram and process maps; capturing flows of information between systems and typical customer flows

Education / Experience / Skills

  • Bachelor's Degree in Computer Science/Technology, diploma or equivalent industry experience
  • 5+ years experience with business systems analysis, requirements authoring and hands on application support in large enterprise environments
  • Experience with bar coding and RFID applications, MES, GPS technology, industrial devices and printers will be highly desirable
  • Experience in hardware and/or software development life cycles with a focus on integration of hardware devices and software systems in a manufacturing setting
  • Experience working with Microsoft SQL server 2014 to 2019, Oracle database experience an asset
  • Experience in configuring and supporting applications in Microsoft windows server environments, familiarity with Linux an asset
  • Capable of understanding customer requirements and leading teams to develop, present and deploy solutions based on those requirements into manufacturing environments
  • Understands ITIL methodologies with a focus on IT service management and change management
  • Excellent written verbal and oral communication skills with a proven record in communicating with all levels of the organization
  • Clear understanding of emerging technologies and enhancements that will allow process improvements and enhanced business functionality
  • Ability to work effectively and adapt to shifting priorities as business needs and deadlines change


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