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Retail Associate

3 months ago

Alpharetta, United States Sports Warehouse, Inc. Full time
Job DescriptionJob DescriptionDescription:

$16.00 - $19.00 an hour

Hiring full time and part time employees

Weekend availability required


Purpose of Position

· Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.

· Maintain store inventory and presentation via stocking, merchandising, and cleaning.


Customer Service

· Greet customers and offer warm hospitality throughout their visit.

· Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.

· Display a comprehensive and current understanding of company policies, procedures, products and services.

· Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.

· Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.

· Be flexible during busy times by helping fellow co-workers and multi-tasking.

· Maintain a safe and clean work environment.

· Continuously learn and develop skills, procedures and information relevant to the position.

· Understand resources available to locate answers to product questions.

· Communicate with other departments when necessary, regarding any customer issues.

· Other necessary duties deemed necessary in the daily operation of Sports Warehouse.

· Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.


Benefits & Perks

Full Time Employees:

· Medical, dental and vision benefits

· Paid vacation time

· Life and short-term disability insurance


All Employees:

· Merchandise discounts with all Sports Warehouse companies

· Access to on-site fitness facility

· Paid sick time

· 401(k) and profit-sharing programs

· Opportunities for growth

· Employee appreciation events

Requirements:

Work Environment

This position operates in a typical retail environment that requires frequent face-to-face interactions with customers. This role routinely uses computers and cash registers/credit card machines. The use of racquet stringing machines and related tools/supplies may also be required.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software/cash registers to place customer orders and communicate with others to exchange information. The employee is frequently required to stand for prolonged periods of time and move about inside the building. Position may require standing for prolonged periods of time with use of hands/fingers while stringing racquets. The employee is sometimes required to sit, bend, twist, stoop, kneel, crouch or climb.

The employee must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 11-20 pounds, and rarely lift and/or move items that weigh between 21-50 pounds.


Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.