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Assistant Store Manager

1 month ago

Seattle, United States Downtown Dog Lounge, LLC Full time
Job DescriptionJob Description

Assistant Store Manager 

Downtown Dog Lounge 

At Downtown Dog Lounge, we LOVE dogs. Do you? Come join one of the fastest growing dog daycares in the Seattle area We are not your average doggy daycare. We have a proven track record with 20+ years of experience. We are serious about our business, casual about our attire & you can bring your dog to work. 

At Downtown Dog Lounge our goal is to provide the training and resources to our team so they can make great recommendations for our guests and their pets. If you love pets, love to learn, and love helping people we encourage you to apply today 

Wage Range: $46-$58,000 salary/DOE 

Job Status: Full-Time, Exempt 
Job Summary: This position provides immediate support to ensure all welcome desk, bathing and grooming, wrangler, lead coordinator and overnighter functions are actively supervised and managed.  The Assistant Store Manager works as a member of the management team to ensure store related practices are strategically aligned with overall business objectives. This is a visible position, which interacts with many levels of the organization across multiple functions and reports to the Store Manager, additionally, this position will have multiple direct reports. 

A Successful Candidate Will: 

  • Love dogs 

  • Lead by example and exemplifies the DDL Core Values in actions and behaviors 

  • Inspire others through his/her professionalism and work integrity 

  • Respond creatively to “continuous change” and steady growth environment 

  • Be a Solutions-oriented team player 

  • Have a High level of confidentiality and have discretion 

  • Seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position 

  • Have Regular and predictable attendance is an essential function of this position 

  • Participate in the building and maintaining of a positive and healthy organizational culture  

  • Have flexible availability and able to work weekends ongoing, available to work most holidays and blackout periods 

Essential Duties and Responsibilities 

The following is a list of general job responsibilities for the Assistant Store Manager position.  This list is not all-inclusive and may be broadened or changed to meet changing business needs.  

  • Liaison to Store Manager, General Manager, Dog Trainers, Human Resources and CEO 

  • Completes store operational requirements by scheduling and assigning employees; following up on work results 

  • Maintains store staff by recruiting, selecting, orienting, and training employees 

  • Conducts candidate interviews for open positions as needed 

  • Responsible for coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results 

  • Leadership presence and knowledge of all aspects of business practices and processes 

  • Achieves financial objectives; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort and growth by accomplishing related results 

  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements 

  • Secures merchandise by implementing security systems and measures, monitoring inventory and order levels for internal ordering processes, store IT needs and maintenance 

  • Protects employees and customers by providing a safe and clean store environment 

  • Maintains the stability and reputation of the store by complying with legal requirements 

  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures 

  • Responsible to support creating and publishing of weekly schedule two weeks in advance 

  • Provides support and resolution for walk through criteria 

  • Ability for proficiency in Gingr/Paychex to assist with management and administration of data 

  • Assist with first time client feedback calls to ensure 48-hour turnaround time is being met 

  • Oversight of Grooming and Bathing department, Concierge/Welcome Desk, Handlers, Packleaders and Night Owls 

Experience/Education/Certifications 

  • College degree in Management or Veterinary preferred but not required 

  • 3+ years previous customer service experience required 

  • 2+ years previous supervision experience required 

Required Skills and Abilities 

  • Customer Focus, Customer Service experience, Client Relationships 

  • Strong analytical/problem solving skills/strategic planning 

  • Strong interpersonal skills/verbal communication 

  • Must Have Open availability – Day, Evening, Weekend and Holiday 

  • Computer literacy, Ability to achieve familiarity with Pet Exec software system 

  • Ability to lift 45 lbs. 

 
What We Offer 

  • You can bring up to 2 dogs to work with you        

  • Generous employee discounts on all DDL and Yard Bar products and services 

  • Employee Assistance Program 

  • Opportunity for career growth and advancement 

  • Paid Time Off (for all employees PT and FT) 

  • Affordable health care - Medical/dental/vision and life insurance with generous contributions 

  • Subsidized commuter/ORCA benefits 

  • Referral and Anniversary bonuses 

  • And many, many, tail-wagging more 

Downtown Dog Lounge/Dog Yard Bar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application. 

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