Customer Care Liaison

Company Overview:

Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our customers. Our reputation is built on honesty, integrity, quality craftsmanship, and customer support. As an employer, we are committed to employee satisfaction, job safety, and professional growth.

Helitech is a family owned and operated company that has been the #1 choice for waterproofing and foundation repair in Illinois, Missouri, Quad Cities, and Western Kentucky since 1987. We believe that hiring the most qualified people with the right skillset and mindset allows us to deliver the highest quality foundation services and the best-in-class customer experience. That’s why Helitech has been the employer of choice for over 35 years – since 1987.

Position Overview:

We are currently looking for an upbeat, personable, driven & self-starting individual to assist our Appointment Center Department. Must have a strong work ethic, great attitude, excellent communication skills and the ability to multi-task. This candidate should possess the ability to work in a fast-paced environment and pay close attention to detail. Punctuality and attendance are of extreme importance.

Responsibilities include:

• Inbound and Outbound Customer contact, via phone, text, and email.
• Communicating with customers regarding their schedule dates and confirming times as needed
• Scheduling sales/service appointments as needed
• assisting with production schedule as needed
• assisting with utility locates, permits, invoicing as needed
• Other miscellaneous tasks as assigned by your supervisor or manager

Why it is great to join our team:

• Robust Benefits program
• 401k investment opportunities
• Opportunity for advancement and development