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Operations Associate

2 months ago

Fort Wayne, United States Belt Power Full time
Job DescriptionJob Description

Operations Associate

Company Overview:

Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.

Job Summary:

The Operations Associate will be responsible for performing administrative tasks, assisting other company departments as needed, and ensuring smooth daily operations.

Responsibilities Include:

  • Responsible for handling quotes and orders for outside salespeople, and customers.
  • Maintains on-time quote and order acknowledgement response time.
  • Responsible for occasional local customer visits and ride-along with outside sales team.
  • Works with branch belt shop leader/manager to optimize shop production.
  • Assists with scheduling installations.
  • Build /repair belts and conveyor belt components
  • Install and vulcanize incoming parts, materials, and supplies; maintain stock area, follows sales orders.
  • Perform duties to fabricate, install, and repair conveyor belting and systems.
  • Optimizes shop fabrication and workflows.
  • Understanding of all shop processes; including shipping, receiving, fabrication, etc.
  • Strong understanding of all shop equipment and knows how to operate it.
  • Shop equipment maintenance scheduling and maintenance programs.
  • Handles customer requests with a sense of urgency.
  • Builds and maintains customer and vendor relationships.
  • Serves as the key contact for any issues from the quote to invoicing.
  • Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with customer and in conjunction with outside sales representatives.
  • Estimate date of delivery to customer, based on production, and delivery schedules.
  • Reviews open order reports daily, ensuring customer expectation are being met.
  • Issues and follows up on purchase orders to vendors.
  • Follows through on each transaction to completion.
  • Works closely with outside sales, operations, and accounting teams.
  • Provides new customer data and current customer data to the Accounts Receivable Department.
  • Always represents Belt Power in a professional manner.
  • Some travel may be required for the following:
    • Business development
    • Continuous Improvement
    • Installs
    • Customer sites
    • Trade Shows
    • Product Training
  • Other duties as assigned.

Requirements:

  • Previous experience in industrial distribution
  • Strong mechanical background
  • The ability to interpret and verify precise measurements using a tape measure.
  • Organization and prioritization skills; attention to detail.
  • Highly responsive to and respectful of customer needs.
  • Attention to detail and observant in discussions with customers.
  • Cold call in person and over the phone with ease.
  • Ability to lift up to 50 pounds, as well as ability to work at heights and tight spaces.
  • Overtime hours and weekend work may be required.
  • Overnight travel
  • Valid driver’s license and clean driving record
  • High school diploma or equivalent education.

Desired Characteristics:

  • Ability and desire to quickly learn new processes and systems.
  • Ability to work as part of a team and collaborate with colleagues.
  • Reliability, integrity, accuracy, teamwork, positive attitude, organized, intelligent, proactive, and adaptable.
  • Strong communication skills, both written and verbal.

Physical Demands:

The Operations Associate may lift and / or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustment and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time.

Work Environment:

While performing the duties of this position, the Operations Associate will be regularly exposed to working near moving and mechanical parts and equipment. This is largely a sedentary role; this would require the ability to lift up to lift up to 50 pounds at times, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work:

This is a full-time position in office and shop. Typical workdays and hours are Monday through Friday, some overtime and weekends required.