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Member Services Representative PT Mornings/Weekends
2 months ago
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
Characteristics that will make you a perfect match for our Member Services Representative position:
You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
- Pride yourself on your work while being punctual, reliable and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect for everyone around you.
- Exhibit strong communications skills and have the ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands on training.
- Morning Person/Early Riser
Job Summary
The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.
Daily Duties and Responsibilities include:
- Open Club by 3:45am
- Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
- Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Perform prospective member calls and tours of the facility; assessing their membership needs.
- Proficient knowledge of retail products and performance of retail transactions with accuracy.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.
- Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
- Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.
- 6-12 months experience in a customer service environment is preferred.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer and Point of Sale proficiency.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Bilingual preferred but not required (English/Spanish)
- Continual standing and walking during shift.
- Continual in person communication or on the phone during shift.
- Occasional climbing, balancing, bending, twisting and kneeling during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Awesome and fun work environment
- Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
- Employee discounts on Planet Fitness branded merchandise.
- Advancement Opportunities.
- Flexible Schedules.
