Service Desk Technician

2 months ago

Vancouver, United States HTG, Inc. Full time
Job DescriptionJob DescriptionSalary:

Summary/Objective 
The Service Desk Technician position will work under the supervision of our MSP Supervisor to act as the first point of contact for inbound technical calls to review, resolve, and escalate as needed a variety of issues for both internal and external partners in the allotted time. The individual will also travel to on-site projects as client needs dictate.  To succeed in this role, the ideal candidate should have excellent customer service and communication skills, as you’ll work with clients and end users to troubleshoot and resolve issues in an effective, courteous and knowledgeable manner. The individual will be responsible for updating HTG’s ticketing system in real time with detailed notes on status of tickets and projects assigned to them.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to accurately and immediately update notes and status of all tickets worked on in real time.
  • Ability to provide excellent customer service via phone and email, even when dealing with potentially difficult end users
  • Possess intermediate writing, proofreading, and editing skills to update tickets
  • Ability to read, understand, and follow documentation on technical processes and procedures
  • Ability to understand and follow the HTG escalation path, and effectively explain escalated issue
  • Ability to troubleshoot Computer hardware and software issues, able to isolate problems
  • Ability to troubleshoot printers and scanners, both network and direct
  • Knowledge of application configuration
  • Ability to troubleshoot basic network issues related to hardware and Wi-Fi including but not limited to passwords, connectivity, and ports
  • Follow HTG procedures to set up new users
  • Reset user passwords in various systems following procedure
  • Completed detailed activity log form and provide to manager daily, or as requested
  • Access, update, and edit technical documentation as assigned
  • Responsible for providing data relating to assigned tickets as requested
  • Aptitude for quickly learning and utilizing new software and programs as related to assigned duties
  • Maintain confidentiality of all client information
  • Cultivate positive working relationships with both internal and external stakeholders
  • Proficient in all department and company policies, procedures and processes
  • Report consistently and on time to work
  • Attend all work-related meetings and conference calls
  • Perform other work-related duties as assigned
  • Able to backfill for PGE when needed

 

Competencies

  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Exceptional phone etiquette and customer service skills
  • Organized
  • Ability to effectively manage time and meet deadlines and quotas
  • Effective Problem Solving/Analysis, often under pressure
  • Ability to multi-task and manage competing priorities
  • Technical Capacity
  • Strong decision-making skills
  • Ability to communicate and cooperate with both internal and external stakeholders
  • Ability to work in a team and take direction well


Supervisory Responsibility
None


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, headsets and photocopiers.

 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to read, write, talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  


Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 6 a.m. to 6 p.m. Your work schedule will be determined with your manager as client coverage dictates and may be subject to change. Occasional evening and weekend work will be required as job duties demand.


Travel
Occasional travel is expected for this position.


Required Education and Experience.

  • COMPTIA A+ Certification or equivalent experience
  • Ability to work flexible shifts and after hours as job demands
  • 1year customer service experience, preferably in an IT capacity.

 

Preferred Education and Experience

  • COMPTIA Network + or equivalent experience
  • Previous IT help desk or service desk experience strongly preferred


Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Service Desk Technician

    2 weeks ago

    Vancouver, United States HTG, Inc. Full time

    Job DescriptionJob DescriptionSalary: 23-26Summary/Objective The Service Desk Technician position will work under the supervision of our MSP Supervisor to act as the first point of contact for inbound technical calls to review, resolve, and escalate as needed a variety of issues for both internal and external partners in the allotted time. The individual...

  • Front Desk

    3 months ago

    Vancouver, United States Gold's Gym Washington Full time

    Job DescriptionJob DescriptionBecome a service MOTIVATOR! Part Time, Flexible schedules.All employees get a FREE GYM MEMBERSHIP!The Front Desk position is a key position with in the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Front Desk Associate is required to greet guests and members...

  • Support Technician

    3 months ago

    Vancouver, United States Tecology Full time

    Job DescriptionJob DescriptionSUPPORT TECHNICIANDescriptionThe Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals;...

  • Front Desk Associate

    3 months ago

    Vancouver, United States Gold's Gym Washington Full time

    Job DescriptionJob DescriptionJob Type: Part-TimeShift Availability: Afternoons and Evenings (Monday-Friday, 3:00 pm - 10:15 pm); WeekendsAbout Us:Golds Gym PNW is a well-established fitness facility dedicated to providing a welcoming and energetic environment for our members. We are seeking a dedicated Front Desk Associate to join our team, supporting our...

  • HVAC Maintenance Technician

    6 days ago

    Vancouver, United States Service Experts Full time

    Position Title: Maintenance TechnicianReports To: Field Supervisor or General Manager Status: Full-time, Regular position Category: Technician Location Name: McLoughlin Plumbing Heating & Cooling Location Address: 8649 West Chester Pike, Upper Darby, PA 19082 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...

  • Helpdesk Technician

    2 weeks ago

    Vancouver, United States TeamLogic IT, Vancouver, WA Full time

    Benefits: 401(k) Health insurance Paid time off Training & development The Tier 1 Helpdesk Technician role is the perfect entry-level technical position for someone with a passion for customer service, an astute problem solver, has an innate ability to navigate a wide range of technical issues, and is a quick learner. The ideal person will thrive in a...

  • Helpdesk Technician

    4 weeks ago

    Vancouver, United States TeamLogic IT, Vancouver, WA Full time

    Job DescriptionJob DescriptionBenefits:401(k)Health insurancePaid time offTraining & development The Tier 1 Helpdesk Technician role is the perfect entry-level technical position for someone with a passion for customer service, an astute problem solver, has an innate ability to navigate a wide range of technical issues, and is a quick learner. The ideal...

  • Front Desk Associate

    2 months ago

    Vancouver, United States Gold's Gym Full time

    Job Type: Part-Time Shift Availability: Afternoons and Evenings (Monday-Friday, 3:00 pm - 10:15 pm); Weekends About Us: Golds Gym PNW is a well-established fitness facility dedicated to providing a welcoming and energetic environment for our members. We are seeking a dedicated Front Desk Associate to join our team, supporting our mission to help people...

  • Part-time IT Support Technician 1

    3 weeks ago

    Vancouver, United States Clark College Full time

    Clark College is currently accepting applications for two part-time, permanent hourly classified Information Technology (IT) Support Technician 1 positions to work approximately 17 hours a week. These positions are part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support,...

  • Maintenance / Service Technician

    2 months ago

    Vancouver, United States ALLURE LIFESTYLE COMMUNITIES Full time

    Job DescriptionJob DescriptionLooking to hire a Service Technician for our property Vancouver Pointe, a %%= Independent Living CommunityThe Service Technician is responsible for maintaining the physical condition of the property in a safe, efficient, and quality manner. This position will assist in all phases of maintenance operations.The Maintenance...

  • Maintenance / Service Technician

    3 months ago

    Vancouver, United States ALLURE LIFESTYLE COMMUNITIES Full time

    Job DescriptionJob DescriptionLooking to hire a Service Technician for our property Vancouver Pointe, a %%= Independent Living CommunityThe Service Technician is responsible for maintaining the physical condition of the property in a safe, efficient, and quality manner. This position will assist in all phases of maintenance operations.The Maintenance...

  • Behavioral Support Technician

    4 days ago

    Vancouver, United States Educational Service District 112 Full time

    Under the supervision of the Special Education Teacher, the Behavioral Support Technician assists the teacher in classroom management and the Registered Behavior Technician in positive behavior management to engage students with developmental delays Support Technician, Behavioral, Technician, Behavior, Support, Special Education, Healthcare

  • Front Desk Concierge

    2 months ago

    Vancouver, United States Pettis Webber Pacific P.S. Full time

    Description Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the Front Desk Concierge position on our team! You'll act as the first point of in-person contact for the business, greet and seat clients for appointments, handle mail, and deliveries, and help us with other operational duties to keep...

  • General Service Technician

    2 months ago

    Vancouver, United States Gaynors Automotive Full time

    Job DescriptionOverview: Gaynors Automotive is a premier facility and we have been serving the Clark County area since 1986.Over 20-time award winning, Best of Clark CountyTop ratings by customer reviews on Yelp, Google, etc.State of the art equipment and facility5 locationsTechnical Support, including All Data, Mitchell, IATN, IDENTIFIX and Snap On Sure...

  • General Service Technician

    2 months ago

    Vancouver, United States Gaynors Automotive Full time

    Overview: Gaynors Automotive is a premier facility and we have been serving the Clark County area since 1986.Over 20-time award winning, Best of Clark CountyTop ratings by customer reviews on Yelp, Google, etc.State of the art equipment and facility5 locationsTechnical Support, including All Data, Mitchell, IATN, IDENTIFIX and Snap On Sure TrackWe are...

  • Front Desk/ Office Assistant

    1 month ago

    Vancouver, United States Allstate Insurance Agency - Amanda Boal-Bennett Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development ```HTML Front Desk/ Office Assistant at Allstate Insurance Agency - Amanda Boal-BennettAbout the Role:We are seeking a friendly and organized Front Desk/ Office Assistant to join our team at Allstate Insurance Agency - Ami Boal-Bennett in Vancouver, WA. This...

  • Service Technician

    3 months ago

    Vancouver, United States Peach State Roofing Full time

    Job DescriptionJob DescriptionPEACH STATE ROOFING, INC seeking experienced Service Technicians for our Vancouver, WA office locationApplicants should have prior roofing experience and general knowledge of single-ply roofing. Applicant should be able to successfully manage and oversee crews on job sites and complete jobs with no complications and on time....

  • Commercial HVAC Service Technician

    6 days ago

    Vancouver, United States Gulfstream SP Full time

    Job Title: Commercial HVAC Service Technician Location: Vancouver, WA Overview: Our team is expanding, and we're in search of a dedicated Commercial HVAC Service Technician to join us in Vancouver, WA. This role is designed for a technician who is passionate about the HVAC industry and committed to delivering exceptional service. Ideal candidates will have...

  • Front Desk

    3 months ago

    Vancouver, United States Black Angus Steakhouse LLC Full time

    MAKE YOUR MARK AT OUR STEAKHOUSE, WHERE HARD WORK IS CELEBRATED EVEN HARDER!Black Angus was founded by Stuart Anderson in 1964. A rancher who knew his way around a horse, a range and a campfire, he was looking to share the simple ranch cooking he loved. It’s from him we learned to cook our steaks over fire, serve generous portions, and to create Memorable...

  • Front Desk

    3 months ago

    Vancouver, United States Black Angus Steakhouse LLC Full time

    Job DescriptionJob DescriptionMAKE YOUR MARK AT OUR STEAKHOUSE, WHERE HARD WORK IS CELEBRATED EVEN HARDER!Black Angus was founded by Stuart Anderson in 1964. A rancher who knew his way around a horse, a range and a campfire, he was looking to share the simple ranch cooking he loved. It’s from him we learned to cook our steaks over fire, serve generous...