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HVAC Field Technician

3 months ago

San Francisco, United States Smardt Full time
Job DescriptionJob DescriptionSalary:

Are you a talented HVAC Technician looking to work for a world leader and innovator in the manufacturing of high efficiency, oil-free chillers? Then look no further, we'd love to hear from you


Position:

The HVAC Field Service Technician will be based out of California and is responsible for serving our customers either on site, by phone, or via remote internet connection. You’ll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

 

Responsibilities:

  • Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
  • Provide technical support on indoor/outdoor Smardt chillers
  • Service and troubleshoot chillers in the field
    • In your local market or traveling as required
  • Interact with customer to provide guidance as to the operation and maintenance of their equipment
  • Completion of installations, delivery and removal of equipment required for performing all installations to company standards
  • Diagnose and target customer’s operational problems
  • Being on-call to receive emergency customer calls approximately one week per month/2 months
  • Keep customer informed as to the nature of service performed, as well as outstanding issues
  • Assures that all tools and equipment used are in good and safe working order
  • Provide the best advice to customers on repairing or replacing existing equipment
  • Assists in the monitoring and maintenance of the chiller systems
  • Ensures any repairs and maintenance for testing equipment are performed in a timely manner
  • Utilizes technical support available at head office when unable to troubleshoot certain problems in the field
  • Promote the sale of add-on work or service agreements
  • Assists head office with other related duties as required

 

Qualifications:

  • Exceptional customer service and communications skills
  • Minimum four (4) years of HVAC field experience (specifically chiller)
    • Turbocor/mag bearing an asset
  • Strong troubleshooting abilities
  • Problem solving abilities
  • Strong communication skills
  • Excellent organizational skills
  • Able to work in a team or independently

remote work