A common theme among top rated companies are the people behind the name, and Visionary Homes is no exception. Visionary is passionate about looking for ways to edify our employees’ lives, the lives of our trades, and the lives of our homebuyers. We are excited about our projected growth and looking forward to adding new positions. Are you ready to work somewhere you love?

This is an in-office role, requiring availability to work out of our Logan UT headquarters.

Job Overview

As a Warranty Specialist, you will administer all aspects of the Visionary Homes Warranty policy. This will include handling warranty claims, assessing them to see if they comply with the rules of the Visionary Homes Warranty Agreement, and making decisions about work to be done on behalf of Visionary Homes.

The job entails reviewing claims, assessing them for approval or denial, processing warranty claims, being a point of contact for our homeowners, assisting in scheduling appointments for repair and seeing them through to completion.

Our goal is to give our homeowners an exceptional experience You will work closely with homeowners, construction trades, and all other working departments of Visionary Homes.

Responsibilities

• Receive and review new warranty claims.

• Input and process new warranty claims.

• Set appointments with homeowners pertaining to items deemed warrantable.

• Review every service request, manage assignments, and offer preliminary guidance as needed to properly prepare the Home Warranty Claims Resolution Specialist for working on each claim.

• Review all completed warranty request forms as they are returned to the office.

• Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community.

• Communicate regularly with our trade partners.

• Design and implement improved processes and operational policies.

• Work toward lowering the average completion time for requests from homeowners.

• Meet with homeowners and subcontractors to resolve issues as needed.

• Conduct all business professionally and ethically to serve customers

Qualifications/Education/Experience

• High school diploma or equivalent

• Previous experience in customer service, warranty administration, and other related experience

• Strong communication and interpersonal skills, with the ability to effectively interact with homeowners, subcontractors, and internal team members

• Proficiency with MS Office and email. Ability to learn and navigate warranty management software

• Strong ability to problem solve and multi-task; creative thinking for resolving issues or improving products

• Detail-oriented with excellent organizational and problem-solving abilities

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

• Ability to occasionally walk around job sites and in homes

About You

• You are passionate about providing an exceptional experience for our home buyers

• You are a problem solver and forward thinker

• You are adaptable and able to thrive in a fast-paced, dynamic environment

• You work well with all types of people and personalities

• You are positive and your great attitude influences those around you

• You are committed to contributing to Visionary’s culture, brand, vision, and values

About Us

At Visionary Homes, we value a work-life balance and truly loving where you work. Visionary Homes has a culture unlike any other. Employees are eligible for discounts on new homes and executives truly care about your well-being. You'll see why employee retention at Visionary is exceptional

At Visionary Homes:

• Family-We value and recognize the unique talents and abilities of each individual team member within the Visionary Homes Family. We empower and inspire our team to utilize their strengths and realize their highest potential by providing quality training, excellent resources, and meaningful opportunities. The Visionary Family is our greatest strength

• Edify-We exist to edify. The better we edify, the more powerful our relationships will be. Edification is our cornerstone for success.

• Humility-A willingness to see ourselves truthfully, an ability to acknowledge our mistakes and limitations, and an appreciation of the value of all things.

• Integrity-The act of doing what is right when no one is looking. Be honest with yourself, speak the truth, stand up for what you believe, keep your promises, and be responsible for your actions.

• Craftmanship-Is more than building something, it is building yourself. We take pride in our craftmanship.

• Ownership-By adopting the ownership mindset, you continuously look in the mirror and ask yourself what you can do better to get the results that you desire to achieve.

You can look forward to:

• Comprehensive benefits package, including medical insurance. Benefit eligibility after 30 days of employment

• Professional growth and career advancement opportunities

• True connection to our company’s mission and purpose

• Opportunities to give back and serve others

• Training and education assistance

• Competitive pay

• 401k + company contribution

• Recruitment referral bonus

• Home buyer referral bonus

• Community Discounts

• Employee homebuilding discount

• Access to Jazz games, events, and concerts

• Company parties and team building activities

• Fully stocked break room with free snacks and drinks to keep you well hydrated and fed

Equal Opportunity

Visionary Homes is an equal-opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visionary Homes encourages military-experienced candidates to apply. All employment is decided based on qualifications, merit, and business need. We are looking for dynamic individuals to join the Visionary Homes family, and we want to invest in those who want a career.