Customer Service Coordinator
1 week ago
Job Summary:Performs a variety of tasks related to inside customer service in B to B sales environment. Duties/Responsibilities:
- Receive, enter, and revise customer orders.
- Quote delivery dates on pending orders.
- Call regular/weekly customers to check for any new orders or needs.
- Answer and gather any questions pertaining to product price, specifications, or quality.
- Review and call regular customers that have not purchased in the last 45 days.
- Update Territory Managers of status of any pending new accounts, work with to fill weekly truck, and provide updates on any customer credit issues.
- Maintain account information and send any revisions to Data Control.
- Work with Corporate Credit Department to process all open orders.
- Investigate credit disputes and return information to Credit Department.
- Request status updates on all pending credit approvals.
- Coordinate customer orders to ship from out-lining branches.
- Coordinate customer orders with Outside Sales personnel.
- Work with Branches on customer order and delivery issues.
- Minimum of 2 years of B to B (non-retail) customer service experience
- Great customer service skills
- Strong verbal and written communication skills
- Multi-tasking abilities
- Time management reporting
- Confidentiality
- Accuracy with details
- Organizational skills
- Self-motivated
- Data entry skills
- 10-key by touch
- Mathematical skills
- Graduation from an accredited high school GED Program. Knowledge of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public.
- Standard office environment
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Found in: Resume Library US A2 - 1 week ago
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