Hostess/Host - Sportsbar
3 months ago
Danville, United States
Golden Nugget Danville
Full time
Job DescriptionJob DescriptionJob purpose
Under the direction of the Restaurant Supervisor, the Host/Hostess is responsible for seating patrons in accordance with established policy and procedures on an assigned shift.
Duties and responsibilities
- Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
- Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
- Responsible for knowing restaurant details, menu items and seating charts.
- Record reservations, maintain knowledge of restaurant seating volumes and seat patrons accordingly in the appropriate sections.
- Pace patron seating according to available tables.
- Greet all guests in a smiling, courteous and professional fashion, with genuine warmth and a welcoming manner.
- Seat patrons in accordance with established procedures.
- Maintain a friendly and professional personal appearance with high standards of personal grooming and dress.
- Obtains basic information from guest such as name, number in party, and seating preferences.
- Ushers guests to seat location at a pace that is comfortable to the guests.
- Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees.
- Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
- Perform other duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- Ability to obtain a gaming license.
- Minimum of 6 months experience in high volume food service, or the equivalent combination of education and experience.
- Demonstrated successful performance in a guest service role.
- Ability to work flexible schedules, including nights, weekends, and holidays is required.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
- Ability to use a computerized cash register system.
- Ability to read ticket totals, total up credit vouchers, and log checks.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
- Excellent interpersonal, organizational and communication skills.
- Display strong work ethic and team work.