Service Manager

3 weeks ago


Birmingham, United States Serra Automotive Group Full time
Job DescriptionJob Description

Job Summary: We are looking for a Service Director/Manager to join our growing team The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. 

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • PTO
  • Employee discounts
  • Career growth opportunities
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...


  • Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...


  • Birmingham, United States Service Experts Full time

    OverviewWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous...

  • Service Advisor

    4 weeks ago


    Birmingham, United States Best One Tire & Service Full time

    Job DescriptionJob DescriptionDescription:Service Advisor/Shop managerPrevious experience as a Service Advisor in an automotive or tire service environment is preferred but not required.Knowledge of tire service, auto body repair, diesel engine repair, brake repair, suspension, shocks struts, transmission, air brake, alignment, and oil change is a...

  • Service Advisor

    3 weeks ago


    Birmingham, United States Best One Tire & Service Full time

    Job DescriptionJob DescriptionDescription:Service Advisor/Shop managerPrevious experience as a Service Advisor in an automotive or tire service environment is preferred but not required.Knowledge of tire service, auto body repair, diesel engine repair, brake repair, suspension, shocks struts, transmission, air brake, alignment, and oil change is a...

  • Service Manager

    4 weeks ago


    Birmingham, United States ORKIN, LLC Full time

    Overview Management Opportunity with an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with...

  • Service Manager

    3 weeks ago


    Birmingham, United States ORKIN, LLC Full time

    Overview Management Opportunity with an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with...

  • Service Manager

    2 months ago


    Birmingham, United States Tecta America Full time

    ** Tecta America Corporation** ** Service Manager** Birmingham, AL 35210 ***Tecta America Southeast is actively looking for a*** **Service Department Manager** ***in our Birmingham Operating Unit.*** The Service Manager is responsible for the sales and bidding of repair work. Emphasis will be placed on service contracts, repairs and small scope reroofing...

  • Service Manager

    3 weeks ago


    Birmingham, United States Tecta America Full time

    ** Tecta America Corporation** ** Service Manager** Birmingham, AL 35210 ***Tecta America Southeast is actively looking for a*** **Service Department Manager** ***in our Birmingham Operating Unit.*** The Service Manager is responsible for the sales and bidding of repair work. Emphasis will be placed on service contracts, repairs and small scope reroofing...

  • Service Manager

    4 weeks ago


    Birmingham, United States Critter Control Full time

    ** Service Manager** **Job Category****:** Outside Service Technician **Requisition Number****:** SERVI17925 Showing 1 location **Job Details** **Description** **Management Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management...

  • Service Manager

    3 weeks ago


    Birmingham, United States Critter Control Full time

    ** Service Manager** **Job Category****:** Outside Service Technician **Requisition Number****:** SERVI17925 Showing 1 location **Job Details** **Description** **Management Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management...

  • Service Manager

    1 month ago


    Birmingham, United States Casadelrioapts Full time

    ** Service Manager** **Job Category****:** Maintenance **Requisition Number****:** SERVI006628 Showing 1 location **Job Details** **Description** We are looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly...

  • Service Manager

    7 days ago


    Birmingham, Alabama, United States Casadelrioapts Full time

    ** Service Manager** **Job Category****:** Maintenance **Requisition Number****:** SERVI006628 Showing 1 location **Job Details** **Description** We are looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly...

  • Service Manager

    3 weeks ago


    Birmingham, United States Casadelrioapts Full time

    ** Service Manager** **Job Category****:** Maintenance **Requisition Number****:** SERVI006628 Showing 1 location **Job Details** **Description** We are looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly...

  • Service Manager

    4 weeks ago


    Birmingham, United States Serra Nissan Full time

    Job DescriptionJob DescriptionJob Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new...

  • Service Manager

    1 week ago


    Birmingham, United States Serra Automotive Group Full time

    Job Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. Benefits ...


  • Birmingham, Alabama, United States UK Civil Service Full time

    Job SummaryWe recognize challenges that individuals with protected characteristics may face in the job market and in their career advancement. We are dedicated to being an inclusive employer and ensuring equal opportunities. Our goal is to create a diverse workforce by welcoming applications from underrepresented groups such as ethnic minorities, individuals...

  • Sales Manager II

    1 month ago


    Birmingham, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...

  • Service Manager

    2 weeks ago


    Birmingham, United States Serra Automotive Group Full time

    **Benefits** - Competitive pay - Medical, dental, and vision insurance - Life insurance - 401k - PTO - Employee discounts - Career growth opportunities **Responsibilities**- Assist customers in servicing, repairing and explaining each service needed- - Understand customer; match requirements and concerns to various service options- - Explain service being...


  • Birmingham, United States Midas Auto Service - JC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveProfit sharingRelocation bonusSigning bonusTraining & developmentTuition assistanceVision insuranceWellness resources At...