Area Manager Middletown/Harrisburg

2 weeks ago

Harrisburg, United States ServiceMaster Commercial Services by Weihbrecht Part time $18 - $20
Job DescriptionJob DescriptionCompany and Culture


For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Committed to our customers and are guided in all we do by their needs.
We Are Complete and seek to provide exceptional service and engage in proactive behavior.
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
  • Paid Training Competitive Pay Flexible Schedules Career Path Opportunities Positive Atmosphere
Job Position Description:
Supervisor responsibilities include organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.
This is a part time position on second shift, typically a 3:00 p.m. start time and estimated 4 to 6 hours per evening.

Responsibilities
  • Communicate with clients regarding services provided
  • Conduct regular site visits for quality assurance and with customer representative as required
  • Manage building budgets to include labor, products, supplies and equipment usage
  • Inspect facilities for quality assurance and safety monthly; directly address and correct deficiencies with onsite staff; produce and implement action plans, as needed
  • Schedule, inspect and communicate completion of project work for facilities managed
  • Ensure staffing is adequate for cleaning of each facility daily; guide and give direction to Float Team, as needed
  • Review time keeping system daily for assigned facilities to ensure staffing arrived at each facility per the schedule; ensure alternate staff covered services at any facility where staff have not arrived
  • Provide janitorial staff direction regarding the performance of contract requirements or changes
  • Support employees by providing training and feedback
  • Follow up with employees to ensure completion of contract required tasks through daily inspections
  • Train new employees and perform training/coaching with current employees
  • Complete personnel paperwork accurately and thoroughly and submit in a timely manner
  • Use cleaning supplies and equipment to keep assigned facility in a clean and professional state
  • Respond to cleaning requests in a prompt and professional manner
  • Depending on staffing needs, complete routine cleaning tasks based on a task schedule, such as dusting, vacuuming, wet/dry mopping, wet cleaning, emptying trash, cleaning break rooms and restrooms
  • Treat clients and coworkers with dignity and respect
  • Tag and deliver any worn or broken equipment to the shop for repair
  • Ensure adequate products, supplies and equipment are available to include placing orders, delivering and replenishing products, supplies and equipment to account sites
  • Report facility maintenance needs to appropriate staff
  • Ensure janitorial closet is kept neat and organized
  • Secure facilities, as required
  • Follow and enforce all safety guidelines and facility guidelines and procedures are being followed; conduct monthly safety meetings with staff
  • Adhere to and enforce that company policies and procedures are being followed
  • Complete all required training
  • Attend in service meetings and/or trainings
Qualified applicants will possess the following skills and traits:
  • Excellent time management skills
  • Excellent communication skills both written and oral
  • Ability to motivate and guide staff
  • Detail oriented
  • Flexibility with schedule and adaptable to change
  • Initiative to be a self-starter and work independently
  • Work successfully under pressure
  • Ability to recognize concerns and problem solve
  • Ability to address any employees and customers questions, concerns or complaints
  • Competent leadership skills and lead by example
  • Proficient in the use of iPhone and/or Android based devices
  • Capability to learn and utilize specified hand-held device aps and programs
  • Possess a team player and positive attitude
  • Ability to read product labels and SDS
  • Ability to be on your feet for a minimum 4 to 8 hour shift (dependent on location)
  • Ability to use a backpack vacuum and other equipment in appropriate and safe manner
Qualifications and Physical Demands:
  • Minimum of one year experience in the janitorial field with a supervisory role
  • Previous experience with customer interaction
  • Travel between accounts is required
  • Reliable transportation and automobile insurance
  • Valid drivers license
  • High school graduate or equivalence certificate (GED)
  • Pass review of MVR
  • Pass review of background clearances
  • Pass review of substance testing, when applicable
  • Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 25lbs.
  • Ability to read cleaning instructions
  • Ability to differentiate between cleaning products and uses

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.
We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.

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