POSITION SUMMARY:

Within the Concierge Team, the Tuition Planner is responsible for working with all online and on ground students to help them determine the best financing for their them while attending Post University. This position coordinates the different payment options to ensure that student tuition obligations are being met. The Tuition Planner will provide excellent customer service to students proactively and utilize critical thinking skills to work with students to promote success and retention.

Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed, a 15 Mb upload speed, and a Ping rate less than 60. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Applicants may be asked to provide their speed test results during the screening process. Individuals whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before moving forward.

Whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.

Essential Accountabilities:

• Effectively communicates and explains all available payment options and necessary steps of the Financial Aid Application Process, student responsibilities and general affordability question expectations for all New/Continuing Students.
• Provides outstanding customer service to both internal and external customers.
• Extensively provides student focused, solution-oriented communication and support to ensure all students are comfortable and sufficiently informed.
• Possesses basic understanding of the federal student aid process including Free Application for Federal Student Aid (FAFSA) processing, federal Stafford and PLUS loan, entrance and exit requirements, verification process and financial aid awarding procedures.
• Works closely with university departments, such as admissions, student accounts, registrar and advising to assist students with their tuition obligations.
• Ensures proper outreach to online and on ground students through initial welcome letters and welcome calls.
• Promptly responds to all student questions and concerns regarding the tuition process within the established timeframe.
• Enters student financing information and counseling notes in university system of record.
• collects complete and accurate student documentation to ensure each student file contains all requirements
• Participates in student registration activities and development activities designed to promote student awareness, retention, and success.
• Possesses or works toward knowledge of all applicable internal and government policies, procedures, regulations, and laws.

• Performs other related duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Basic understanding of necessary documentation required by students for professional judgment requests.

• This position requires a flexible schedule and some evening and weekend hours to meet the operational needs of the students and University.

Minimum Qualifications & Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Bachelor’s degree is preferred; however, an equivalent combination of education, experience or training can be substituted for a bachelor’s degree.
• Previous experience in a higher education position such as admissions, tuition planning and /or student finance preferred.
• Ability to adapt quickly to changes in rules and regulations and to stay within compliance.
• Ability to adapt quickly to internal changes to ensure continuous success of the University.
• Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines.
• Ability to work accurately and efficiently in a high-volume environment with interruptions.
• Ability to work in a collaborative, objective focused environment.
• Must have excellent PC skills and be proficient in Microsoft Office, Internet applications and database software.
• Must possess excellent Customer Service skills including oral and written communication skills.
• Must be a self-starter with the ability to multi-task.