Area Maintenance Supervisor

Area Maintenance Supervisor

Location:  Columbia, SC Area

Summary 

Along with the Senior Management Team, the Area Maintenance Supervisor is responsible for overseeing and coordinating the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for a defined area of apartment communities. Assist in maintenance operations related to the portfolio of NHE managed communities including staff recruitment and retention, staff training, negotiations with vendors and suppliers, while maintaining excellent customer service to all residents and third parties.  Responsible for helping maintain an adequate inventory of supplies for repairs and monthly maintenance budget monitoring. The Area Maintenance Supervisor position must be flexible and able to work a varied schedule, including weekends and some holidays as required. This position requires frequent travel between communities.

 I.   ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under direction of the Senior Management Team, performs maintenance activities for apartment community along with other maintenance staff.
• Works with the Traveling Maintenance Supervisors, Maintenance Supervisors, Maintenance and Community Managers (i.e., walking apartments, move-in/move-out reports, etc.).
• Make sure that employees have all the instructions necessary to complete assignment properly.
• Assist in maintaining the exterior grounds and curb appeal of their regions properties
• Performs maintenance repairs related to electrical, plumbing, HVAC, pools, appliances and drywall
• Identify and correct hazardous community conditions.
• Coordinate warranty work orders with Vendors.
• Walk all vacant units to determine make-ready needs and/or to confirm general condition and status is acceptable. Coordinate efforts with Community Manager to make schedule and assignments. If major appliances or carpets need replacing
• Provide initial and ongoing training for all new employees in their region
• Inspect properties when on site to look for needed maintenance and liability hazards and report to Community Manager and Regional Property Manager.
• Complete a total property inspection report every six months using the company provided form.
• Repair hazards or assign completion of these tasks to the Maintenance Staff.
• Coordinate, schedule, and document preventive maintenance on equipment and apartments.
• Order supplies while managing maintenance budget.
• Work with Community Manager and use input from maintenance staff to determine supplies and equipment needs.
• Must get approval from Community Manager prior to placing orders for expenditures and unbudgeted items.
• Assist with on-call rotation
• Attendance is an essential job function.
• Assist with hazardous weather problems, fires, floods, freezes, etc.
• Attends and participates in industry and NHE’s training programs as required.
• Supervise and manage schedule for Traveling Maintenance Supervisors assigned to your team.
• Collaborates with Director of Maintenance, SVP, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained throughout assigned portfolios.
• Reviewing and approving time for your traveling maintenance team.
• Ensure direct reports complete Grace Hill and KnowB4 training as required.
• Reviewing and overseeing credit card reconciliation for traveling maintenance team.
• Oversee major capital projects and handle reviewing bids and scope of work.
• Establish new credit accounts with suppliers for new properties as well as existing assets.
• Support and train traveling maintenance supervisors as well as other onsite maintenance.
• Have strong knowledge and understanding of NSPIRE inspections and participate in preparing for those physical inspections.
• Plan, schedule and implement maintenance team training for your assigned team.
• Have strong troubleshooting skills to reduce the need to hire outside vendors.
• Assist in the recruiting, hiring and evaluation of employees
• responsible for vendor monitoring and quality control
• Performs the tasks of subordinate associates as needed
• Perform any and all other duties as requested or assigned by your supervisor / manager.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by the NHE management team.

II.   KNOWLEDGE, SKILLS AND ABILITIES 

• SPECIFIC SKILLS/EQUIPMENT
  • Computer
  • Propane torch (Plumbing)
  • Steam clean/shampoo machine
  • Key machine
  • Sewer machine
  • Sink machine
  • Leak detector
  • Pressure Washer
  • Volt meter
  • Manifold gauges
  • Paint Sprayer
  • Air conditioners
  • Appliances
  • Water heaters
  • Welding torches (A/C)
  • Hand tools
• Must be able to perform all facets of apartment make-ready.
• Possess knowledge of financial planning and budgets.
• Possess working knowledge of the contract process including scoping and bidding.
• YARDI Voyager.
• Extensive knowledge of HVAC, Plumbing, Electrical, Carpentry, Roofing, Drainage, Landscaping and other tasks associated with maintenance and renovation projects.
• Microsoft Office including Word, Excel, and Outlook.
• Advanced organizational skills.
• Ability to direct others to achieve company goals.
• On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.
• Will interact regularly with residents, vendors, contractors, supervisors, employees and coworkers and therefore, must have excellent interpersonal skills

• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Attention to detail
• Must have the ability to work with little direction maintaining confidentiality and professionalism. 
• Be a team player and have an excellent work ethic

III.  SUPERVISORY RESPONSIBILITIES

Varies Under direction of the Regional Maintenance Supervisor, Director of Maintenance, SVP and VP.

IV.   QUALIFICATIONS

• Prior apartment maintenance experience is required.
• Extensive experience in multi-site property maintenance.
• Certification as a Type I and Type II technician from an Environmental Protection Agency approved technician certification program.
• Certified Pool Operator.
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Knowledge of expense control and financial management.
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).
• Must have access to a cell phone, to communicate with supervisors and co-workers

• Must have a valid driver’s license and means of immediate, reliable transportation to provide service calls and travel between sites.

V.  EDUCATIONAL AND/OR EXPERIENCE

• High School Diploma or equivalent required; some college or trade school preferred.
• Position requires a minimum of 3 years general maintenance experience and/or at least 1-year multi-family, industrial or institutional Service Request experience.
• TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
  • Freon Recovery Certification Type I and II, or Universal Required
  • Certified Apartment Service Technician (CAMT) preferred.
  • Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher and first aid preferred.
  • Must have training in compressor diagnosis, appliance repair, etc.
  • Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
  • Painting experience

VI.   LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence.  Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.  Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

VII.  PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
• Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.)
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, SDS and general safety training and wearing of proper safety equipment.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community specific service call/after-hours guidelines.

VIII.  PERSONAL PROTECTIVE EQUIPMENT

• Appropriate steel toe footwear must be in compliance with OSHA steel toe safety code, which requires the footwear be an ASTM F2 or ASTM F2413 standard and at least a class #75 and impact #75.

IX.   WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property.  The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.  The noise level in the work environment is usually moderate.

X.  POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
  

• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE