Entry Level Customer Service Assistant
2 weeks ago
Job Overview:
We are seeking a highly motivated and enthusiastic individual to join our team as an Entry Level Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. This is a great opportunity for someone who is looking to kickstart their career in customer service and is eager to learn and grow within a dynamic organization.
Key Responsibilities
- Assisting customers with inquiries, complaints, and troubleshooting via phone, email, and chat
- Resolving customer issues in a professional and timely manner
- Keeping accurate records of customer interactions and transactions
- Processing customer orders, returns, and exchanges
- Providing product information and recommendations to customers
- Collaborating with the sales team to ensure customer satisfaction and retention
- Following up with customers to ensure their concerns have been addressed
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite
- Previous customer service experience is a plus
Benefits
- Competitive salary
- Opportunities for professional development and growth
- Collaborative and supportive work environment
- Health benefits package
- Paid time off and holidays
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