Call Center- Inbound
3 weeks ago
Wow You just found your dream job Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with
Job Description
Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.
Essential Functions
- Regular and predictable on-site attendance required.
- Travel to other locations as needed.
- Work overtime as needed.
- Handling inbound calls from internal inbound and external outbound customers.
- Take patient inquires and forward to appropriate office for a call back.
- Obtaining patient information and entering data into scheduling system
- Using patient reactivation system to call and schedule former patients.
- Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
- Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
- Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
- Respond to patient complaints appropriately, or refer to supervisor as needed.
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
- Communication & Relationship Management - Maintains open and interactive discussion with team and is aware of their needs.
- Professionalism - Develops individual relationships with coworkers and reports while maintaining work appropriate boundaries.
- Customer Service - Conflict resolution skills, responds promptly to customer needs including within MAR offices.
- Technical Skills - Knowledge of health care and medical procedures, including terminology. Knowledge of vision/retina/ophthalmic terminology and procedures
- Problem Solving/Analysis - Identify and resolve problems and conflicts promptly
- Ethical Conduct - Maintains confidentiality.
- Time Management - Maintains high volume productivity level for essential functions. Ability to multi-task when appropriate.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.
- While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.
- Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.
- Following through on plans or instructions.
- Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.
Travel
Travel is minimal but required on occasion for this position.
Required Education and Experience
High school degree or equivalent
EEO Statement
MAR is a proud Equal Opportunity Employer.
Job Posted by ApplicantPro
-
Call Center Operations Manager
1 week ago
Marlton, New Jersey, United States Mid Atlantic Retina Full timeJob SummaryWe are seeking a highly skilled Call Center Manager to join our team at Mid Atlantic Retina. The successful candidate will be responsible for leading our call center operations, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesCustomer Service: Handle inbound and outbound calls from customers, providing timely...
-
Business Development Center Representative
2 months ago
Marlton, United States Elkins Chevrolet LLC Full timeJob DescriptionJob DescriptionElkins Chevrolet was founded as a single dealership in 1991 by Mike Elkins and takes a family business approach in the automotive industry. Elkins Chevrolet takes great pride in our long history of excellent customer service as well as customer and employee satisfaction while maintaining high standards of ethical behavior. We...
-
Business Development Center Representative
1 week ago
Marlton, United States Elkins Chevrolet Full timeElkins Chevrolet was founded as a single dealership in 1991 by Mike Elkins and takes a family business approach in the automotive industry. Elkins Chevrolet takes great pride in our long history of excellent customer service as well as customer and employee satisfaction while maintaining high standards of ethical behavior. We aspire to continued growth in...
-
Inventory Associate
3 months ago
Marlton, United States Beautylish Inc. Full timeJob DescriptionJob Description Our East Coast fulfillment center packages orders for our brand, Good Molecules: we are in the process of relocating to a new, larger warehouse in Marlton, NJ and are excited to grow our team! The idea behind Good Molecules is simple: skincare that works at a fair price. Founded by a team of beauty industry veterans, Good...
-
Administrative Assistant
5 months ago
Marlton, United States Target Property Management Full timeJob DescriptionJob DescriptionWe are seeking an Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.Responsibilities:Draft correspondences and other formal documentsPlan and schedule appointments and eventsGreet and assist onsite guestsAnswer inbound telephone callsDevelop and...
-
Marlton, New Jersey, United States Fidelity Investments Full timeExciting Opportunity for a Financial Services Professional in the IndustryWe are seeking a licensed Financial Services Associate in the financial services industry. This role involves enhancing relationships with high-net-worth clients, providing guidance on financial products, and processing monetary requests. The ideal candidate should have a Series 7...
-
Marlton, New Jersey, United States Fidelity Investments Full timeJob SummaryFidelity Investments is seeking a highly skilled and experienced Financial Services Associate to join our team. As a High Net Worth Financial Services Representative, you will be responsible for providing exceptional customer service and support to our high-net-worth clients.Key ResponsibilitiesEngage with customers through inbound calls,...
-
Patient Access Coordinator I
3 months ago
Marlton, United States ABHS Full timeJob DescriptionJob DescriptionJob TitlePatient Access CoordinatorDirect SupervisorPatient Access SupervisorJob ClassNon-ExemptJob Purpose SummaryThe Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients,...
-
Patient Access Coordinator I
3 months ago
Marlton, United States ABHS Full timeJob DescriptionJob DescriptionJob TitlePatient Access CoordinatorDirect SupervisorPatient Access SupervisorJob ClassNon-ExemptJob Purpose SummaryThe Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients,...
-
Mortgage Corporate Sales Trainer
3 months ago
Marlton, United States Contemporary Staffing Inc Full timeContemporary Staffing Solutions (CSS) is seeking a Mortgage Corporate Sales Trainer to join our client for a hybrid opportunity in Marlton, NJ! The Mortgage Corporate Sales Trainer provides ongoing training and coaching to Call Center Loan Advisors. This role is essential in fostering an atmosphere of continuous performance improvement within the Call...
-
Lot Attendant
1 week ago
Marlton, United States Burns Buick GMC Full timeJob DescriptionJob DescriptionBurns Buick GMC & Hyundai is seeking talented individuals passionate about their work and those whom we can invest in. We're cultivating a strong employee team to fuel our growing business, and a team that we intend to develop multiple career paths for inside of our organization. If you are passionate about finding a career...
-
Patient Service Representative
3 weeks ago
Marlton, United States Axia Women's Health Full timeAt Axia Women's Health,recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly...
-
Patient Service Representative
3 weeks ago
Marlton, United States Axia Women's Health Full timeAxia Women's Health is the largest integrated Women's Health Care Group in the United States, comprised of over 400 providers, 200 patient care centers, 2 perinatal testing centers, and 2 central laboratories offering a full spectrum of exceptional care in Obstetrics, Gynecology, Fertility, Maternal Fetal Medicine, and Laboratory Service. Our corporate...
-
Genesis Lot Attendant
3 months ago
Marlton, United States Burns Buick GMC Hyundai Genesis Full timeJob DescriptionJob DescriptionGenesis of Cherry Hill is seeking talented individuals passionate about their work and those whom we can invest in. We’re cultivating a strong employee team to fuel our growing business, and a team that we intend to develop multiple career paths for inside of our organization. If you are passionate about finding a career that...
-
Genesis Lot Attendant
1 week ago
Marlton, United States Burns Buick GMC Full timeJob DescriptionJob DescriptionGenesis of Cherry Hill is seeking talented individuals passionate about their work and those whom we can invest in. We're cultivating a strong employee team to fuel our growing business, and a team that we intend to develop multiple career paths for inside of our organization. If you are passionate about finding a career...
-
Patient Service Representative
8 hours ago
Marlton, United States Axia Women's Health Full timeAt Axia Women's Health, recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly...
-
Mortgage sales trainer
1 month ago
Marlton, United States Randstad Full timeWe are partnering with one of our national clients in the mortgage industry, and recruiting candidates to join their team as a Corporate Sales Mortgage Trainer. Please see the job description below for more details. If you are interested in this opportunity, apply today with your most recent resume. NMLS License preferred.salary: $36 - $40 per hourshift:...
-
mortgage sales trainer
3 weeks ago
Marlton, United States Randstad Full timemortgage sales trainer. marlton , new jersey posted august 4, 2024 job details summary $36 - $40 per hour temporary associate degree category business and financial operations occupations referenceAB_4582505 job details We are partnering with one of our national clients in the mortgage industry, and recruiting candidates to join their team as a...
-
Mortgage sales trainer
2 weeks ago
Marlton, United States Randstad Full timeWe are partnering with one of our national clients in the mortgage industry, and recruiting candidates to join their team as a Corporate Sales Mortgage Trainer. Please see the job description below for more details. If you are interested in this opportunity, apply today with your most recent resume. NMLS License preferred. salary: $36 - $40 per hour shift:...
-
Mortgage sales trainer
1 month ago
Marlton, United States Randstad Full timeWe are partnering with one of our national clients in the mortgage industry, and recruiting candidates to join their team as a Corporate Sales Mortgage Trainer. Please see the job description below for more details. If you are interested in this opportunity, apply today with your most recent resume. NMLS License preferred. salary: $36 - $40 per hour shift:...