Route Apprentice

POSITION INFORMATION

A Route Service Apprentice is one of those positions that many current CITY personnel started their career in. It is the position that gets people in the door of the Service Department. As a Route Service Apprentice, you will begin by riding with every single Route Service Representative at your location. From that, you will be able to pick up what makes each Route Service Representative great in their own personalized way. You will also have multiple mentors you can lean on to learn the basics of how things flow and work in Service Department. Once you complete the initial training, you will fill in for the routes when someone is out for vacation or needs additional assistance if they have a new account to install. The apprenticeship period typically lasts six to twelve months. Once a route opens up or we add a whole new route due to growth, the next step would be promoting you as a Route Service Representative, having your own route and your own customers to manage.

BASIC RESPONSIBILITIES

• Responsible for filling in or assisting on any of our 17 routes
• Prompt and effective customer service
• Loading and unloading of delivery truck with clean and/or soiled laundry
• Delivering of products to customers
• Ensure customer satisfaction;
• Manage route efficiency and safety;
• Positive communication with customers, potential customers and co-workers.
• Product knowledge; pricing types, colors, sizing, inventory control, availability, product application.
• Load truck: organization, invoices, paperwork, bags.
• Account appearance: organization of rails, hanger racks, repair bags, lockers.
• Truck maintenance: timely communication of repairs, preventative maintenance, cleanliness, accidents.
• Ability to drive a commercial motor vehicle for at least 10 hours on a daily basis.
• Ability to lift up to 60 pounds on a frequent basis.
• Ability to drive a commercial motor vehicle for at least 10 hours on a daily basis.
• Maintain hygienically clean standards of garments by proper handling
• Other duties as assigned.
• This position requires regular and reliable attendance.

QUALIFICATIONS

• Clean driving record and valid Iowa Class D Chauffeurs drivers license required.
• 1-2 years job related and/or customer service related experience preferred
• For physical requirements please see attachment A.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of

personnel so classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.