General Processing Representative
3 weeks ago
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
The Deposit Operations Representative will perform multiple entry level functions and transactions in General Processing. Areas of responsibilities include but are not limited to remittance processing, account maintenance, and reconcilement of official checks. We pride ourselves on offering world class service in a collaborative and supportive team environment. Our success is dependent upon flexible employees who are self-motivated, dependable, diligent, and team and member focused.
S3 STAR Values:
Service
Teamwork
Attitude
Results
Department: Deposit Operations
Reports to: Manager, General Processing
Location: Canton, MD –On-Site
TOP JOB RESPONSIBILITIES:
Fulfills member requests submitted through Activity Manager/Move.
Processes various account transactions which can include but not limited to posting payments, certificate of deposits, IRA deposits, decedent accounts, account inquiries, statement requests, and check copies, etc.
Respond to inquiries from branches, members, and internal departments for deposit related products and services that are in compliance with the general processing policies and procedures.
Receives and reviews incoming mail for processing.
Must secure and maintain confidential member information.
Other responsibilities and opportunities:
Evaluates and resolves unique situations such as demanding or complicated member requests.
Prioritizes workload to manage high priority cases.
Offers alternatives when dealing with complex situations that would require extensive research.
Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
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