Director, Client Services

4 weeks ago

Lakeland, United States WELLDYNE Full time
Job DescriptionJob Description

The Director, Client Services will work closely with Client Service teams and clients and serve as the internal partner to various teams within WellDyne on behalf of Clients. Responsibilities include new program set up and implementation, maintaining strong customer relations through proactive contact, plan management including plan utilization analytical reviews/service reviews, measurement of performance guarantees and other key operating metrics, and timely and accurate responses to customer needs. The Director, Client Services will partner with Client Services leadership to create, establish, and drive standard operating process within the Client Services team and ensure Client Services is a key stakeholder in the Enterprise Workflow Management process.

Essential Duties & Responsibilities

  • Facilitator/leadership role in the renewal process of existing clients
  • Lead teams with ownership of client relationships, training and mentoring to ensure client satisfaction
  • Ownership of the business process workflow for new and existing clients including facilitating meetings with internal departments and collection of all needed deliverables
  • Provides performance guarantee/contract adherence and oversight for designated accounts on a scheduled basis including use of plan management and reporting tools both internally and externally
  • Provides sales support to include but not limited to BAFO on-sites, training, marketing collateral review and RFP responses
  • Partner with the training department to ensure all training materials for Client Services is up to date and Client Services Processes are documented
  • Facilitates interdepartmental relations and communication as it specifically relates to Client Services accounts including finance, IT, clinical, operations and other departments as needed, in order to establish an understanding of client needs for implementation and ongoing services
  • Accountable for managing escalations, communications, metrics reporting and SLAs
  • Participates in ongoing PBM industry and product knowledge
  • High-level contact with client representative(s) including oversight of ongoing uptake strategy for account and member pull through where applicable, involvement in escalated issues and responsible for follow-through to a satisfactory and timely resolution
  • Supports operational readiness initiatives
  • Other duties as assigned

Education and Experience

  • Bachelor’s Degree highly preferred (equivalent combination of education and experience considered.)
  • Minimum of five years’ experience in customer and/or client services.
  • Knowledge of and experience with Client Implementations and on-going client support and management.
  • Knowledge of Sales Cycle
  • Knowledge of Pharmacy Benefit Management Services
Knowledge, Skills, and Abilities
  • Ability to communicate with all levels of people in a manner which illustrates superior professionalism including speaking in front of groups of people.
  • Ability to assess, address and provide services to meet client needs.
  • Ability to prepare for, lead and direct meetings both internal and external of various sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, etc.
  • Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other department staff and management.
  • Excellent written communication and documentation skills.
  • Ability to manage multiple projects to successful conclusion, including measurement of milestones and alerting project participants to outliers and project status at any time.
  • Advanced project planning skills: must have the ability to use logical methods to address problems and develop solutions ensuring customer expectations are met or exceeded.
  • Ability to use logical methods to address problems and develop effective solutions to meet or exceed customer expectations.
  • Must have advanced attention to detail with the ability to prioritize and meet deadlines.
  • Ability to analyze, interpret and organize information in a clear and concise manner.
  • Analytical skills including applied arithmetic and algebra, relation of financial figures and inter-relation to medication utilization, and basic pharmacology.
  • Ability to provide sequential analysis of workflow and efficiency in operational procedures.
  • Must have expert level knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint, and Adobe Reader/ Writer.
  • Requires knowledge and use of multiple proprietary software systems and functions.
  • Ability to adapt and be flexible in a variety of situations.
  • Ability to multitask and possess excellent time management skills.
  • Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate.
  • Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, WellDyneRx Code of Conduct, Business Ethics Policies and Procedures, and other policies and procedures applicable to position.

WellDyne Can Offer You

  • Medical, Dental and Vision Benefits
  • Medical Savings Account Options with Company match
  • 401K after 90 days of employment
  • Employee Assistance Program
  • Life and Supplemental insurance
  • Educational Reimbursement
  • Paid Time Off
  • Career Pathing Opportunities
Work Environment / Physical Demands

This position is in both a typical office environment that requires prolonged sitting in front of a computer and in an external environment where travel is required. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. Travel required approximately 20% of the time.

EOE M/F/D/V

  • Director, Client Services, CPS

    2 weeks ago

    Lakeland, Florida, United States Knipper HEALTH Full time

    Overview:YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH TeamThe Director of Client Services, CPS is responsible for business growth with existing manufacturers while ensuring the overall integrity of the CPS program product offerings. The Director will assist in the oversight of the Client Services...

  • Client Services Support Manager

    2 weeks ago

    Lakeland, Florida, United States Saddle Creek Logistics Services Full time

    Why Choose Saddle Creek? Saddle Creek Logistics Services thrives on fostering a diverse, welcoming, and respectful team environment. We not only impact our community as a crucial service provider, but also provide our team members with opportunities to enhance their skills, build rewarding careers, and end each day feeling accomplished.If you're seeking a...

  • Funeral Director/Embalmer

    1 month ago

    Lakeland, United States Carriage Services Full time

    Job DescriptionJob DescriptionFuneral Director - EmbalmerAt Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this...

  • Funeral Director/Embalmer

    4 weeks ago

    Lakeland, United States Carriage Services Full time

    Job DescriptionJob DescriptionFuneral Director - EmbalmerAt Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this...

  • Client Services Support Manager

    1 month ago

    Lakeland, United States Saddle Creek Logistics Full time

    Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If...

  • Client Services Support Manager

    4 weeks ago

    Lakeland, United States Saddle Creek Logistics Full time

    Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If...

  • Client Service Associate

    3 weeks ago

    Lakeland, United States Waverly Advisors Full time

    Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting...

  • Social Services Director

    2 weeks ago

    Lakeland, United States Valencia Hills Health and Rehabilitation Center Full time

    **Valencia Hills Health and Rehabilitation Center **is now hiring a **_Social Services Director _**who is committed to providing the best life and care for our residents. We offer a unique staffing structure with incentives. If you are a **_Social Services Director_** looking forward to becoming a part of a dynamic team, we would love to meet you! - We are...

  • IT Director

    2 weeks ago

    Lakeland, United States Florida Rural Legal Services Full time

    Job Overview This position is responsible for overseeing the technical infrastructure, eliminating security risks, and determining business requirements while leading a team of IT professionals. The IT Director will report directly to the Executive Director. Essential Functions Leads development and implementation processes for the organization's IT systems...

  • IT Director

    4 weeks ago

    Lakeland, United States Florida Rural Legal Services Inc Full time

    Job DescriptionJob DescriptionDescription:Job OverviewThis position is responsible for overseeing the technical infrastructure, eliminating security risks, and determining business requirements while leading a team of IT professionals.The IT Director will report directly to the Executive Director.Essential FunctionsLeads development and implementation...

  • Regional Director

    4 weeks ago

    Lakeland, United States BlueTeam Full time

    Job DescriptionJob DescriptionRegional Director - Private Sector - BlueTeamWe are…U.S. based service provider specializing in commercial restoration, construction, and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners and operators.We are a turnkey provider for portfolio managers, owners,...

  • Resident/Maintenance Service Director

    4 weeks ago

    Lakeland, United States Blue Roc Premier Family of Companies Full time

    Job DescriptionJob DescriptionResident/Maintenance Service DirectorBlue Roc Premier is actively searching for a seasoned Resident/Maintenance Service Director to become a valuable addition to our Lakeland team. We prioritize the growth and development of our staff, offering an outstanding training program aimed at cultivating strong leadership abilities in...

  • Director of Dining Services

    4 weeks ago

    Lakeland, United States Westminster Communities of Florida Full time

    Why work for us?Competitive Salary Comprehensive Benefits including Medical, Dental, Vision, Life and 403b Paid Time Off Plan Work Alongside Industry Experts That Take Pride in Their Work Supportive Management Team Warm and Friendly Work Environment JOB SUMMARY: Oversees the planning, coordination and implementation of all activities pertaining to a...

  • Director of Electrical Engineering

    1 week ago

    Lakeland, United States MountainHeadSolutions Full time

    Job Description Job Description Job Description Skills: professional engineer PE, 15+ years of experience in Electrical Engineering Design, AutoCAD and Revit, electrical, spatial, and building code concepts Qualifications: Bachelor’s degree in electrical engineering Role Description The Director of Electrical Engineering will be an integral part of the...

  • Director of Electrical Engineering

    4 weeks ago

    Lakeland, United States iJ Jones LLC Full time

    Job DescriptionJob DescriptionJob DescriptionSkills: professional engineer PE, 15+ years of experience in Electrical Engineering Design, AutoCAD and Revit, electrical, spatial, and building code conceptsQualifications: Bachelor’s degree in electrical engineeringRole DescriptionThe Director of Electrical Engineering will be an integral part of the senior...

  • Director of Electrical Engineering

    2 weeks ago

    Lakeland, Florida, United States iJ Jones LLC Full time

    Job DescriptionJob DescriptionJob DescriptionSkills: professional engineer PE, 15+ years of experience in Electrical Engineering Design, AutoCAD and Revit, electrical, spatial, and building code conceptsQualifications: Bachelor's degree in electrical engineeringRole DescriptionThe Director of Electrical Engineering will be an integral part of the senior...

  • Director of Electrical Engineering

    4 weeks ago

    Lakeland, United States MountainHeadSolutions Full time

    Job DescriptionJob DescriptionJob DescriptionSkills: professional engineer PE, 15+ years of experience in Electrical Engineering Design, AutoCAD and Revit, electrical, spatial, and building code conceptsQualifications: Bachelor’s degree in electrical engineeringRole DescriptionThe Director of Electrical Engineering will be an integral part of the senior...

  • Director, Medical Services Support

    2 weeks ago

    Lakeland, Florida, United States Westminster Communities of Florida Full time

    Why work for us? ~ Competitive Salary ~ Comprehensive Benefits including Medical, Dental, Vision, Life and 403b ~ Paid Time Off Plan ~ Work Alongside Industry Experts That Take Pride in Their Work ~ Supportive Management Team ~ Warm and Friendly Work EnvironmentJOB SUMMARY: Oversees the planning, coordination and implementation of all activities pertaining...

  • Assistant Director of Nursing

    1 month ago

    Lakeland, United States Gpac Full time

    Job Description Assistant Director of Nursing (ADON) - Home Health Care We are seeking an experienced RN to join the team as an Assistant Director of Nursing! In this role, you will work closely with the Director of Nursing/Administrator to ensure the highest level of care for all patients. You will be instrumental in helping prospective clients and their...

  • Assistant Director of Nursing

    4 weeks ago

    Lakeland, United States Gpac Full time

    Job Description Assistant Director of Nursing (ADON) - Home Health Care We are seeking an experienced RN to join the team as an Assistant Director of Nursing! In this role, you will work closely with the Director of Nursing/Administrator to ensure the highest level of care for all patients. You will be instrumental in helping prospective clients and their...