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Communications Technician

3 months ago

Aberdeen, United States Ziply Fiber Full time
Job DescriptionJob DescriptionPosition Title: Communications Technician (Installation and Repair/Special Service combination)

$21.63 to $36.06 hourly DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.

Job Summary
The primary job responsibilities of the Communications Technician are to engage and develop customer
relationships and provide solutions to our customers through our products and services. All our
employees are ambassadors of Ziply Fiber within our communities.

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
  • Install and service both voice and data services – DSL, TDM and VoIP, FTTH
  • Identify and repair outside plant issues.
  • Engage contract outside plant specialists, as necessary.
  • Install and maintain inside wire for residential/business broadband (HSI/Video) service.
  • Install an array of wireless home (Wi-Fi) networking equipment for both residential and business
    customers.
  • Use and understand automated dispatch system (i.e., handheld smart phones), read, and
    understand broadband service orders and trouble tickets, and the use of appropriate broadband
    test equipment.
  • Participate in the company lead generation program through the promotion and sale of additional
    Ziply Fiber products and services during customer interaction process.
  • Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.
  • Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow
    through on assignments in a timely manner.
  • Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
  • Read and interpret Outside Plant drawings.
  • Navigate web, set up business/residential computer(s) and demonstrate web-based services.
  • Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments.
  • Support, install, and repair company products and services.
  • Responsible for promoting and selling the company’s products and services and participating in the
    company’s sales referral programs during their working hours.
  • Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to
    install products and isolate trouble effectively.
  • Must be computer literate and understand various operating systems, including PCs and tablets.
  • Understand Internet connectivity as it pertains to the Internet of Things (IoT)
  • Demonstrate a working knowledge of TCP/IP
Qualifications:
  • High school diploma or equivalent is required, technical or college degree a plus.
  • Two (2) to Five (5) years of experience in telecommunications installation and maintenance is
    required with an additional 5 years in Special Services and/or construction.
  • Must possess and maintain a valid State Driver's License and satisfactory driving record.
  • Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.).
  • Must complete company provided training and provide ability to complete full installs for high speed
    Internet and voice services.
  • Additional equipment certification/licensing/experience is a plus but not required (i.e., DMS10,
    Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom
    S24DU/COT, Fiber, Optics, etc.).
  • Understanding of telephony and data networking required.
  • Understand different PC operating systems and be able to learn applications quickly.
  • Must have knowledge of the following Internet Protocol attributes:
  • Fundamentals
  • Behaviors
  • Current technologies
  • Network troubleshooting diagnosis.
  • • Telecommunications wiring color-code competency is highly desired.
  • • Must have a working knowledge of Wi-Fi (802.11) to setup and provision services.
  • • Must have a working knowledge of Ethernet (802.3)
Knowledge, Skills, and Abilities:
  • Ability to work nights and weekends or on-call rotations.
  • Ability to travel and stay overnight when servicing remote locations.
  • Ability to remain calm in high stress situations and demonstrate good judgment.
  • Basic keyboard and software skills.
  • Simple to complex mathematics skills.
  • Active listening, decision-making, and problem-solving skills.
  • Ability to maintain strong communication with customers with different personalities.
  • Ability to communicate effectively verbally and through written communication.
  • Ability to read and understand road maps, discern street signs, and address numbers.
  • Ability to maintain a professional manner always and appearance.
  • Ability to operate equipment to perform the essentials functions of the job (i.e., handheld devices,
    splicing tools, test equipment, computer/laptop, phone, and company vehicle.)
  • Ability to drive on behalf of the company in a safe and responsible manner.
  • Ideal candidate will have splicing skills in both copper and fiber environments.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.

Communications Technician work involves driving a motor vehicle and must be able to perform all functions
of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining
physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and
regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) and frequently handle, lift, and carry
objects over 50 lbs. Ability to climb and work from ladders.

Work Environment
The Communications Technician will frequently work in extreme temperatures and heights over 15 feet.
They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and
moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and
objectives of a particular task (such as in an emergency) the Communication Technician will work in a well lit
area that is ventilated and is as physically and psychologically innocuous as possible under the
conditions which exist at a particular time.

Diverse Workforce / EEO:
Ziply Fiber recognizes and strongly supports the benefits of a diverse workforce and strives to provide a
culture that recognizes the unique contributions of each of our employees. Ziply Fiber requires a drug test,
background check, employment, and education verification as conditions of employment. Ziply Fiber is an
equal opportunity employer and will consider all qualified candidates regardless of race, color, religion,
national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a nonjob-
related handicap or disability, or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

The statements in this document are intended to describe the general nature and level of work performed
by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of
all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes
a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any other
procedural documents at any time, for any reason without prior notice.