Dental Office Assistant

3 weeks ago

Gastonia, United States Kintegra Health Full time
Job DescriptionJob Description

Job Information

Title: Dental Office Assistant

Department: Dental Clinical Services

Status: Hourly

Position Classification/Category: Clerical

Location: Assigned Dental Clinic

Reports To: Dental Site Supervisor

Direct Reports: None

Summary of Position: The Dental Office Assistant should command a professional, friendly and polite manner. As part of the dental team, the Office Assistant’s role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values. Cross training required in multiple administrative support functions including dental records, scanning, and PHI request and messaging to both clinical and non-clinical staff.

Minimum Qualifications: Ability to read, write and understand the English language. Communicate effectively. Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians and other departments in a friendly, professional manner. Knowledge of dental office protocols/procedures. Ability to work well under pressure is essential. Ability to communicate and work effectively with the other physicians and peers. Ability to learn and retain information regarding patient care procedures. Familiarity with basic computer operations, EDR software. Ability to work successfully with minimum supervision. Must be able to work seated for several hours at a time to provide clinical services to patients. Frequent movement within the office handling patient flow. Ability to maintain a neat and well-groomed appearance.

Experience: 1 year office experience preferred

Education: High school diploma or GED

Licensure: None

Certifications: BLS/OSHA/HIPAA

Key Responsibilities

  • Scans and files paperwork for the Site Supervisor and that specific dental site.
  • Answer and respond to telephone calls with professionalism.
  • Uses script properly as needed when on the phone.
  • Manage recall system.
  • Willingly perform other tasks as assigned by the Site Supervisor.

Kintegra Health Core Requirements

  1. Patient First - An approach to care that holds primary, the well-being and desires of the patient
  2. Build not Blame - Focusing first on finding fault with the process rather than the person
  3. Integrity and Honesty - Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
  4. Cooperation and Flexibility - Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
  5. Culturally Sensitive - Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture.

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

  • To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
  • To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
  • To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
  • To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.


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