Job DescriptionJob DescriptionDo you love instant gratification? A transformation? Helping clients look and feel great? Do you thrive in an upbeat, face-paced, and positive environment? Waxing the City is for you We wax but also offer additional aesthetic services and skin specialty treatments We build relationships with our clients and are a one-stop shop for skin and beauty. We are professional, caring, non-judgmental, and fun

We hire the best estheticians/cosmetologists and train them to be even better. We teach our signature technique and skin mapping using our exclusive hard and soft wax. We even created our very own title of "Cerologist", combining cera (Latin for wax) with ologist (to highlight their level of education and expertise).

Perks/Benefits

• paid, best in class training
• flexible but set schedules
• 2 pairs of FIGS scrubs
• client attraction/retention support
• all service supplies stocked and provided for use
• free waxing services, discounted specialty services, and retail product discount of 40%
• career advancement opportunities
• work/life balance
• pay for performance compensation (hourly base, tiered service commission, product commission, and tips)

Core Responsibilities

1. Provide industry best client services (including waxing, tinting,, brow lamination, lash lift, and specialty skin treatments)
2. Educate clients on pre/post care to achieve and maintain best results
3. Client correspondence within the Studio via all modes of communication (phone, text)
4. Customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
5. Maintain a clean, safe, and professional environment.

Other Responsibilities

1. Handling of client memberships and packages
2. Continued education through our Waxing the City Dashboard Learning Portal
3. Creating on-brand, impactful content for Studio social media use
4. Assist with retail product and merchandising
5. Participate in community outreach efforts
6. Other duties as assigned in the spirit of teamwork

Expectations

• Be professional
• Embrace learning environment and "growth mindset" initiatives.
• Responsible for the efficient, and accurate running of their books.
• Achieve all benchmark standards including" service times, Key Performance Indicators (revenue, rebook, average ticket, etc.)
• Support and protect our culture

Requirements

• Current state license (Esthetician, Cosmetologist)
• A passion for the beauty industry
• Time Management Skills
• Communication skills
• Flexible and adaptable
• Embraces being a part of a team.
• Exceptional Customer Service
• Self-Motivated

About us
We are locally owned, operated, and involved in the business. Leadership is well-connected in the community and strongly believes in giving back. Similar to Waxing the City's founders' vision - Our franchise was born on a dream of loving the workplace, empowering employees, embracing creativity and flexibility, while providing sustainable, well paying jobs in the beauty industry Waxing the City has brand recognition, a great reputation, a diverse service menu, and loyalty programs that keep clients interested and engaged.

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